Traveling Mobile Implementation Lead - Government Programs

Clearspeed; Northern (KY); Hybrid; USD 96,000 - 148,000; Full time

Benefits offered by this job

Work-life balance

Remote/hybrid work flexibility

Job summary

Clearspeed is seeking a Mobile Implementation Specialist to travel across the United States, engaging US government clients, designing solutions, delivering training, and ensuring successful turnover of client programs.

You will be the first operational contact, coordinating with project teams and driving client adoption while upholding security and delivery standards. A bachelor’s degree and 3–5 years in customer service or project design are required.

Qualifications

• Bachelor’s degree in or a related field, or equivalent work experience.
• 3-5 years of professional experience providing customer service, project design, project implementation, or client success.
• Proven experience within the US government and military is preferred. Experience with investigations, defense, or intelligence cycles is a plus.
• Previous training in operational security, insider threat awareness, or risk management is a plus.
• Knowledge of project management, project delivery, or solution design is preferred.
• Demonstrated ability to communicate, present and influence at all levels.
• Customer focused, must be able to work on a self-initiated basis and in a team environment. Must be outgoing, responsible, and able to function within a team while traveling for extended periods of time.
• Due to the nature of our US Government contracts, applicants must meet eligibility requirements for US Government security clearance. Must be a US citizen and eligible for a US Government security clearance.

Responsibilities

• Understand client workflow, requirements, and risk objectives. Deliver a comprehensive solution, conduct training to both large and small client groups, explain project plans and procedures, answer FAQs, and explain training materials directly to clients.
• Act as an initial operational lead for Clearspeed Project Managers and Client Partner Liaisons to ensure a clear understanding of our technology, its implementation, and how to maximize its effectiveness.
• Regular travel to client sites to kickoff projects and uphold company values and processes.
• Coordinate with internal and external team members on client goals and business objectives.
• Ensure project manager goals and government requirements are fully implemented and delivered.
• Maintain business integrity of programs.
• Uphold internal policies, training materials, and standards
• Create strong working relationships across all accounts by understanding each client’s unique needs and providing best-in-class client experience.
• Drive client adoption of Clearspeed solutions; identify opportunities to increase and expand projects.
• Perform additional related duties as required.

Skills

Customer service

Project design

Client success

Communication

Travel readiness

Education

Bachelor's degree or related field

Job description

Clearspeed is seeking a Mobile Implementation Specialist to travel across the United States, engaging US government clients, designing solutions, delivering training, and ensuring successful turnover of client programs.

You will be the first operational contact, coordinating with project teams and driving client adoption while upholding security and delivery standards. A bachelor’s degree and 3–5 years in customer service or project design are required.