Traveling Front Desk & Patient Relations Specialist

Compass Health Network; Hillsboro (MO); On-site; USD 34,000 - 46,000; Full time

Job summary

Compass Health Network is seeking a Customer Relations Specialist (Float) to greet clients, support front-desk operations, and ensure a smooth check-in across Hillsboro clinics. This role is cross-trained to cover multiple locations and may involve travel to assigned sites regionally. Schedule: Monday–Friday 8:30am–5:00pm.

Compensation: $19.39 per hour. You will be part of a mission-driven team focused on removing barriers to care and delivering compassionate, patient-centered service in a

Qualifications

• At least one year of customer service experience required.
• A valid driver's license and agency-established minimum automobile coverage required.

Responsibilities

• Greet clients with warmth and professionalism upon arrival.
• Manage check-in/check-out processes, appointment confirmations, and daily schedules.
• Verify and update insurance and demographic information at each visit.
• Collect co-pays and process financial paperwork, including sliding fee scale and patient assistance forms.
• Answer phones courteously and route calls/messages appropriately.
• Monitor lobby and waiting area to ensure a welcoming and timely experience.
• Balance daily cash collections and submit to designated supervisor.
• Disperse incoming mail and ensure the front-desk area is clean and organized.
• Collaborate with clinical and office staff to support smooth clinic operations.
• Travel to multiple Compass Health clinic sites in the region as assigned.
• Maintain regular attendance and flexibility to accommodate changing schedules.
• Maintain confidentiality and comply with HIPAA and organizational policies.

Skills

Customer service

Front desk operations

Cash handling

HIPAA compliance

Education

High School diploma or GED

Tools

Scheduling software

Phone system

Job description

Compass Health Network is seeking a Customer Relations Specialist (Float) to greet clients, support front-desk operations, and ensure a smooth check-in across Hillsboro clinics. This role is cross-trained to cover multiple locations and may involve travel to assigned sites regionally. Schedule: Monday–Friday 8:30am–5:00pm.

Compensation: $19.39 per hour. You will be part of a mission-driven team focused on removing barriers to care and delivering compassionate, patient-centered service in a