Floating Front Desk Specialist - Patient Concierge

Compass Health, Inc.; Saint Charles (MO); On-site; USD 26,000 - 29,000; Full time

Job summary

Compass Health Network seeks a Customer Relations Specialist (Float) to greet clients, support front-desk operations, and ensure a smooth check-in across regional clinics. You will travel to assigned sites to provide coverage where needed, with flexible schedules based on clinic needs.

The role emphasizes outstanding customer service in a fast-paced healthcare setting, reporting to Abby Wissman. Monday–Friday, 40 hours weekly, and a driver’s license are required.

Qualifications

• High School/GED preferred.
• At least one year of customer service experience required.
• A valid driver’s license and agency-established minimum automobile coverage required.

Responsibilities

• Greet clients with warmth and professionalism upon arrival
• Manage check-in/check-out processes, appointment confirmations, and daily schedules
• Verify and update insurance and demographic information at each visit
• Collect co-pays and process financial paperwork, including sliding fee scale and patient assistance forms
• Answer phones courteously and route calls/messages appropriately
• Monitor lobby and waiting area to ensure a welcoming and timely experience
• Balance daily cash collections and submit to designated supervisor
• Disperse incoming mail and ensure the front-desk area is clean and organized
• Collaborate with clinical and office staff to support smooth clinic operations
• Travel to multiple Compass Health clinic sites in the region as assigned
• Maintain regular attendance and flexibility to accommodate changing schedules
• Maintain confidentiality and comply with HIPAA and organizational policies

Skills

Customer service

Front desk operations

Communication skills

Education

High School / GED

Job description

Compass Health Network seeks a Customer Relations Specialist (Float) to greet clients, support front-desk operations, and ensure a smooth check-in across regional clinics. You will travel to assigned sites to provide coverage where needed, with flexible schedules based on clinic needs.

The role emphasizes outstanding customer service in a fast-paced healthcare setting, reporting to Abby Wissman. Monday–Friday, 40 hours weekly, and a driver’s license are required.