Traveling Front Desk Care Specialist

Compass Health Network; Clinton (MD); Hybrid; USD 38,000 - 42,000; Full time

Job summary

Compass Health Network is seeking a Customer Relations Specialist (Float) in Clinton, MD to greet clients and support front-desk operations across regional clinics. You will travel to assigned clinic locations to provide coverage where needed, ensuring smooth check-in experiences and courteous service.

The role requires at least one year of customer service experience, a valid driver’s license, and the ability to be cross-trained for multiple sites.

Qualifications

• At least one year of customer service experience required.
• A valid driver’s license and agency-established minimum automobile coverage required.
• Cross-trained to support multiple locations and travel to assigned clinic locations.

Responsibilities

• Greet clients with warmth and professionalism upon arrival
• Manage check-in/check-out processes, appointment confirmations, and daily schedules
• Verify and update insurance and demographic information at each visit
• Collect co-pays and process financial paperwork, including sliding fee scale and patient assistance forms
• Answer phones courteously and route calls/messages appropriately
• Monitor lobby and waiting area to ensure a welcoming and timely experience
• Balance daily cash collections and submit to designated supervisor
• Disperse incoming mail and ensure the front-desk area is clean and organized
• Collaborate with clinical and office staff to support smooth clinic operations
• Travel to multiple Compass Health clinic sites in the region as assigned
• Maintain regular attendance and flexibility to accommodate changing schedules
• Maintain confidentiality and comply with HIPAA and organizational policies

Skills

Customer service

Front desk operations

Travel to multiple locations

Education

High School / GED

Job description

Compass Health Network is seeking a Customer Relations Specialist (Float) in Clinton, MD to greet clients and support front-desk operations across regional clinics. You will travel to assigned clinic locations to provide coverage where needed, ensuring smooth check-in experiences and courteous service.

The role requires at least one year of customer service experience, a valid driver’s license, and the ability to be cross-trained for multiple sites.