Traveling Front Desk & Patient Services Specialist

Compass Health, Inc.; Ridge (NY); Hybrid; USD 26,000 - 29,000; Full time

Job summary

Compass Health Network seeks a Customer Relations Specialist (Float) to greet clients, support front-desk operations, and ensure smooth check-in across regional clinics. This role involves cross-training and travel to assigned clinic locations to provide coverage where needed.

The position requires a year of customer service experience, a valid driver's license, and the ability to adapt to a fast-paced healthcare environment with varied schedules.

Qualifications

• At least one year of customer service experience required.
• A valid driver's license and agency-established minimum automobile coverage required.

Responsibilities

• Greet clients with warmth and professionalism at arrival.
• Manage check-in/check-out, appointments, and daily schedules.
• Verify and update insurance and demographic information at visits.
• Collect co-pays and process financial paperwork, including sliding fee scale.
• Answer phones courteously and route calls/messages.
• Monitor lobby and waiting area for a welcoming, timely experience.
• Balance daily cash collections and submit to supervisor.
• Disperse incoming mail and keep front-desk area organized.
• Collaborate with clinical and office staff to support clinic operations.
• Travel to multiple Compass Health clinic sites in the region as assigned.
• Maintain regular attendance and flexibility to changing schedules.
• Maintain confidentiality and comply with HIPAA and policies.

Skills

Customer service

Education

High School/GED

Job description

Compass Health Network seeks a Customer Relations Specialist (Float) to greet clients, support front-desk operations, and ensure smooth check-in across regional clinics. This role involves cross-training and travel to assigned clinic locations to provide coverage where needed.

The position requires a year of customer service experience, a valid driver's license, and the ability to adapt to a fast-paced healthcare environment with varied schedules.