Customer Relations Specialist Float

Compass Health, Inc.; Northern (KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Compass Health Network seeks a Customer Relations Specialist (Float) to greet clients, support front-desk operations, and ensure smooth check-in across regional clinics. You will travel to assigned clinic locations to provide coverage where needed, with a Monday–Friday, 40-hour schedule.

Ideal for someone who excels in customer service, enjoys variety, and thrives in fast-paced health-care environments. You’ll be part of a mission-driven team removing barriers to care and delivering

Qualifications

• High School/GED preferred.
• At least one year of customer service experience required.
• A valid driver’s license and agency-established minimum automobile coverage required.

Responsibilities

• Greet clients with warmth and professionalism upon arrival.
• Manage check-in/check-out processes, appointment confirmations, and daily schedules.
• Verify and update insurance and demographic information at each visit.
• Collect co-pays and process financial paperwork, including sliding fee scale and patient assistance forms.
• Answer phones courteously and route calls/messages appropriately.
• Monitor lobby and waiting area to ensure a welcoming and timely experience.
• Balance daily cash collections and submit to designated supervisor.
• Disperse incoming mail and ensure the front-desk area is clean and organized.
• Collaborate with clinical and office staff to support smooth clinic operations.
• Travel to multiple Compass Health clinic sites in the region as assigned.
• Maintain regular attendance and flexibility to accommodate changing schedules.
• Maintain confidentiality and comply with HIPAA and organizational policies.

Skills

Customer service

Front desk operations

Communication

Education

High School/GED

Job description

Customer Relations Specialist Float

Department: Front Office Support

Employment Type: Full Time

Location: Saint Charles - Compass Point Road

Reporting To: Abby Wissman

Compensation: $19.39 / hour

Description

Be the Face of Compassionate Care as a Customer Relations Specialist (Float) Schedule: Monday-Friday, 40 hours weekly.

As a Customer Relations Specialist (Float), you'll be the welcoming face of Compass Health Network - greeting clients, supporting front-desk operations, and ensuring a smooth check-in experience across our regional clinics. In this dynamic, fast-paced role, you'll be cross-trained to support multiple locations and will travel to assigned clinic locations to provide coverage where it’s needed most. Flexibility is key, as schedules may vary based on clinic needs.

This is a great opportunity for someone who excels at customer service, enjoys variety in their workday, and thrives in a front-facing healthcare role. You'll be part of a mission-driven team working to remove barriers to care - one interaction at a time.

Key Responsibilities

• Greet clients with warmth and professionalism upon arrival
• Manage check-in/check-out processes, appointment confirmations, and daily schedules
• Verify and update insurance and demographic information at each visit
• Collect co-pays and process financial paperwork, including sliding fee scale and patient assistance forms
• Answer phones courteously and route calls/messages appropriately
• Monitor lobby and waiting area to ensure a welcoming and timely experience
• Balance daily cash collections and submit to designated supervisor
• Disperse incoming mail and ensure the front-desk area is clean and organized
• Collaborate with clinical and office staff to support smooth clinic operations
• Travel to multiple Compass Health clinic sites in the region as assigned
• Maintain regular attendance and flexibility to accommodate changing schedules
• Maintain confidentiality and comply with HIPAA and organizational policies

Requirements, Skills, Knowledge and Expertise

• High School/GED preferred
• At least one year of customer service experience required
• A valid driver's license and agency-established minimum automobile coverage required

You’ll Be A Great Fit for This Role if You:

• Love being the first point of contact and creating a positive first impression
• Are comfortable working in fast-paced, people-focused environments
• Stay organized and calm while juggling phones, appointments, and walk-ins
• Enjoy variety in your schedule and are willing to travel to different office locations
• Can learn multiple systems and procedures across different types of care
• Communicate clearly and respectfully with clients, families, and team members