Traveling Field Telephony Technician — Hardware Refresh

Insight Global; Denver (CO); On-site; USD 60,000 - 90,000; Full time

Job summary

Insight Global is seeking experienced Network Technicians to support a large-scale hardware refresh initiative across ambulatory healthcare locations. This role involves hands-on technical work, troubleshooting end-user devices, and traveling between sites to complete deployments.

You will replace legacy ATA gateways, validate phone and fax functionality, and ensure locations remain operational with minimal disruption.

Qualifications

• 5+ years in Desktop Support, Field Tech, or End User Support.
• Experience troubleshooting phones, analog devices, and fax machines.
• Experience installing, replacing, and supporting hardware devices.

Responsibilities

• Travel to ambulatory healthcare facilities within the assigned region.
• Remove and replace legacy ATA gateway devices.
• Install and configure replacement hardware.
• Test phone functionality including inbound and outbound calls.
• Validate fax transmission and receipt capabilities.
• Document deployment progress and update completion records.
• Provide excellent customer service and communicate with onsite staff.

Skills

Troubleshooting

End-user support

Phone systems

Hardware replacement

Travel readiness

Education

High School diploma

Tools

ATA gateways

Networking hardware

Staging equipment

Job description

Insight Global is seeking experienced Network Technicians to support a large-scale hardware refresh initiative across ambulatory healthcare locations. This role involves hands-on technical work, troubleshooting end-user devices, and traveling between sites to complete deployments.

You will replace legacy ATA gateways, validate phone and fax functionality, and ensure locations remain operational with minimal disruption.