Traveling Field Service Technician – Medical Equipment

Stryker; Buffalo (NY); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Company-provided vehicle

Medical, dental, and vision coverage

401(k)

Paid time off

Employee stock purchase plan

Tuition reimbursement

Life insurance

Disability coverage

Wellbeing programs

Job summary

Stryker Field Service Technician – Neptune is a field-based role serving healthcare customers across the assigned territory. You will travel in a company-provided vehicle to customer sites to service, troubleshoot, maintain, and document equipment, ensuring performance and uptime while meeting safety and regulatory requirements.

Develop strong relationships with customers and internal partners, respond to service requests, install, repair, and inspect equipment, support software and

Qualifications

• High school diploma or GED.
• Proficiency with Microsoft Office applications.
• Ability to meet healthcare facility credentialing, safety, and access requirements (PPE, Vaccinations, etc.).
• Ability to perform essential physical requirements (standing, walking, lifting up to 75 lbs).

Responsibilities

• Develop and maintain relationships with customers and internal partners to deliver exceptional service.
• Travel to hospitals and healthcare facilities to complete service requests, installations, and preventive maintenance.
• Troubleshoot, diagnose, and repair equipment to restore functionality and minimize downtime.
• Install, maintain, and inspect medical equipment per guidelines and standards.
• Support software, connectivity, and system configuration to maintain performance.
• Coordinate service schedules, prioritize requests, and provide timely updates to customers.
• Document service activities, repairs, parts usage, and results in company systems.
• Interpret manuals, service bulletins, and engineering documentation to resolve issues.
• Work in healthcare environments with PPE and confidentiality requirements.

Skills

Microsoft Office

Safety awareness

Education

Associate degree

Bachelor's degree

Formal technical training

Job description

Stryker Field Service Technician – Neptune is a field-based role serving healthcare customers across the assigned territory. You will travel in a company-provided vehicle to customer sites to service, troubleshoot, maintain, and document equipment, ensuring performance and uptime while meeting safety and regulatory requirements.

Develop strong relationships with customers and internal partners, respond to service requests, install, repair, and inspect equipment, support software and