Traveling Field Installation Technician

AMG TECHNOLOGY INVESTMENT GROUP LLC; Lampasas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Nextlink is seeking a Traveling Field Installation Technician to install and service internet and voice solutions at customer sites across multiple states. The role requires extended travel, including two weeks out of market and two weeks in-home markets, with on-site tower work and remote diagnostics.

The ideal candidate will perform surveys, install equipment, configure networks, and troubleshoot service calls while maintaining a strong commitment to safety and customer service.

Qualifications

• High school diploma or GED required.
• Must pass tower certification training program.
• Must have a valid driver’s license with a safe driving record.
• Ability to climb and work on towers.
• Willingness to travel to multiple states and locations.

Responsibilities

• Complete customer installations and service visits.
• Troubleshoot on-site issues and restore service.
• Install and upgrade equipment at customer locations.
• Configure routers and customer devices for internet access.
• Perform site surveys and document installations.
• Adhere to safety and PPE requirements.

Skills

Travel ability

Tower safety

Climb towers

Customer service

Time management

Education

High school diploma or GED

Tools

Cat5-E cable

Fiber optic cable

Job description

Company Overview

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.

Job Summary

The Traveling Field Installation Technician requires excellent customer service skills, technical ability and travel. They will travel full time to any of the states we operate in. This role will work a minimum of two weeks “out of market” and will return home to work two weeks “in home market”. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on site at customer locations both with a physical aspect of installing Internet equipment, as well as a technical portion of updating databases.

Essential Functions

• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
• Ability to travel.
• Successfully complete and maintain the tower safety and rescue training program.
• Climbing and working on communications towers, typically residential, for the purpose of installing, replacing, and repairing antenna systems equipment.
• Perform site surveys for potential customers to evaluate serviceability.
• Diagnose customer problems at service calls and restore functional service to existing customers.
• Install new customers with Internet service based on technology available, which includes mounting equipment at or above roof height, running Cat5-E or Fiber Optic cable from outside to the customer’s desired location.
• Configure routers and customer computers for access to Internet services.
• Perform equipment upgrades for existing customers.
• Perform other duties as assigned.

Skills

• Must be professional in dress, speech, and manner.
• Must pass tower certification training program.
• Must have a valid driver’s license with a safe/acceptable driving record in compliance with company policy.
• Ability to work independently, using sound judgement principles.
• Comfortable and recent experience working outdoors.
• Must demonstrate accountability to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
• Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.
• Must demonstrate a desire to learn, supported with a love for technology.
• Must pass a drug screening test and a criminal background check.
• Must be able to use tools to install equipment.

Education and Experience

High school diploma or GED equivalent required.

Job Classification

Field Operations – Installation

Work Environment / Hazards

• Working in outdoor elements such as cold, hot, precipitation and wind.
• In proximity of heavy machinery and moving vehicles.
• Moderate to high noise level.
• Use of PPE.
• Working in elevated places such as towers.

Physical Demands

• Frequently moving, transporting, positioning objects of at least 60 pounds or more.
• Ascending or descending ladders, stairs, scaffoldings, ramps, poles and the like, using feet and legs and/or hands and arms.
• Must be able to climb roof tops of all types and to perform job duties from high places.
• Must be able to pull own body weight plus equipment weight up roofs and vertical tower repeatedly.
• Frequently required to stand, walk, stoop, sit, and climb ladders and communication towers and work in an elevated position.
• Frequently required to use hand and power tools.
• Must have the ability to climb extended heights upwards of 200 feet.
• Employee weight and tools combined may not exceed 300-pound limit as specified by the manufacturer of safety equipment.

Working Hours / Days

Irregular hours: Two weeks “in home market” and two weeks “out of home market”. 40 hours minimum. Overtime as needed (usually expected). On Call as needed.

Travel Requirements

• 100% travel required.
• Overnight required during “out of home market” travel.

Affirmative Action (AAP / EEO Statement)

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.

Job Type

Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Why Work For Nextlink?

We bring the high-speed Internet and phone experience to the underserved markets of Texas, Oklahoma, Kansas, Nebraska, Iowa and Illinois. We make a difference in the lives of everyone we serve, whether it is an online student, a work-at-home family, or large enterprises such as ISDs, higher education, or government entities.

Benefits

• Full-time work with overtime available
• Employer paid medical, dental, and vision
• 401K with a match
• Training provided
• Career advancement opportunities
• Paid time off and holidays
• Voluntary life insurance
• Referral bonus program