Field Installation Technician

AMG TECHNOLOGY INVESTMENT GROUP LLC

Rantoul (IL)

On-site

USD 42,000 - 62,000

Full time

38 hours ago

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Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Vision insurance

Job summary

Nextlink seeks a Field Installation Technician to perform on-site installations, service visits, and troubleshooting for residential, business, and education customers. You will install internet equipment at customer locations, configure routers, and ensure reliable service while adhering to safety standards.

The role involves climbing, lifting, and working outdoors in varied weather. A high school diploma or GED is preferred, with willingness to pass background checks and drug screening, and

Qualifications

High school diploma or GED equivalent preferred.
Must pass a drug screening test and a criminal background check.
Experience installing internet equipment and performing on-site troubleshooting.

Responsibilities

Perform site surveys to evaluate serviceability.
Diagnose customer problems at service calls and restore service.
Install internet service and mount equipment at customer locations.
Configure routers and customer devices for internet access.
Upgrade equipment for existing customers and support on-call duties.

Skills

Customer service

Technical ability

Problem solving

Safety conscious

Tools usage

Education

High school diploma or GED

Tools

CAT5-E cable

Fiber optic cable

Job description

Company Overview

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.

Job Summary

The Field Installation Technician requires excellent customer service skills and technical ability. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on site at customer locations both with a physical aspect of installing Internet equipment, as well as a technical portion of updating databases.

Essential Functions

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Perform site surveys for potential customers to evaluate serviceability.
Diagnose customer problems at service calls and restore functional service to existing customers.
Install new customers with Internet service based on technology available, which includes mounting equipment at or above roof height, running Cat5-E or Fiber Optic cable from outside to the customer’s desired location.
Configure routers and customer computers for access to Internet services.
Perform equipment upgrades for existing customers.
Perform other duties as assigned.

Skills

Must be professional in dress, speech, and manner.
Ability to work independently, using sound judgement principles.
Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.
Must demonstrate a desire to learn, supported with a love for technology.
Must pass a drug screening test and a criminal background check.
Must be able to use tools to install equipment.

Education and Experience

High school diploma or GED equivalent preferred.

Job Classification

Field Operations – Installation Non-Exempt

Work Environment/Hazards

Working in outdoor elements such as cold, hot, precipitation and wind
In proximity of heavy machinery and moving vehicles
Moderate noise level
Use of PPE
Working in elevated places such as towers

Physical Demands

Frequently moving, transporting, positioning objects of at least 60 pounds or more
Ascending or descending ladders, stairs, scaffoldings, ramps, poles and the like, using feet and legs and/or hands and arms
Must be able to climb roof tops of all types and to perform job duties from high places.
Must be able to pull own body weight plus equipment weight up roofs and vertical tower repeatedly
Frequently required to stand, walk, stoop, sit, and climb ladders and communication towers and work in an elevated position
Frequently required to use hand and power tools
Must have the ability to climb extended heights upwards of 200 feet
Employee weight and tools combines may not exceed 300-pound limit as specified by the manufacturer of safety equipment.

Working Hours/Days

40 hours minimum, flexible schedule
Overtime as needed
On Call as needed

Travel Requirements

0-40% travel required

Affirmative Action (AAP/EEO Statement)

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.

Job Type

Full-time

Benefits

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance

Affirmative Action (AAP/EEO Statement)

Drug Free Workplace

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.

Why Work For Nextlink?

We bring the high-speed Internet and phone experience to the underserved markets of Texas, Oklahoma, Kansas, Nebraska, Iowa and Illinois. We make a difference in the lives of everyone we serve, whether it is an online student, a work-at-home family, or large enterprises such as ISDs, higher education, or government entities.