Traveling Community Operations Lead

SmartRecruiters, Inc.; Wheat Ridge (CO); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Rent Discount

Insurance: Medical, Dental, Vision

401(k) plan

Paid time off

Paid parental leave

Tuition assistance

Commuter benefits

Career development

Job summary

AIR Communities is seeking a Traveling Community Operations Support Manager to act as a key operational resource across our national portfolio, stepping into communities with vacancies, leasing challenges, or occupancy concerns. This travel-intensive role requires up to 75% travel.

You will stabilize operations, coach teams, and partner with onsite and regional leaders to improve occupancy, revenue, and resident satisfaction while upholding AIR's standards and service levels across communities

Qualifications

• Minimum of 5 years of multifamily property management experience.
• Minimum of 2 years' experience as a Community Manager overseeing day-to-day property operations.
• Proven success improving occupancy, leasing performance, resident satisfaction, and operational results.
• Experience managing large, complex, or high-volume communities preferred.
• Demonstrated ability to lead through change, stabilize operations, and drive results in challenging situations.
• Outstanding coaching, team-building, and leadership skills with the ability to influence and develop teams across multiple locations.
• Multi-site supervision or regional support experience strongly preferred.
• Excellent communication, customer service, problem-solving, and organizational skills.
• Ability to quickly adapt to new markets, teams, and business environments while maintaining a high level of performance and professionalism.

Responsibilities

• Serve as the acting Community Manager for assigned communities, providing leadership and operational oversight during staffing vacancies, transitions, and other critical business situations.
• Partner with Regional Managers and onsite teams to improve occupancy, leasing performance, resident retention, customer service scores, and overall property performance.
• Analyze community performance metrics and implement strategic action plans designed to drive leasing activity, increase revenue, and enhance operational efficiency.
• Provide hands‑on coaching, mentoring, and training to community teams, helping develop talent and reinforce AIR's operational standards and best practices.
• Support communities facing operational hardships, staffing challenges, or performance concerns by quickly assessing needs and executing improvement strategies.
• Lead onboarding and integration efforts for newly acquired communities joining the AIR portfolio, ensuring seamless implementation of company processes, systems, culture, and service standards.
• Provide oversight of financial performance, including budgeting, forecasting, expense management, and profitability initiatives.
• Collaborate with Operations, Service, and Regional leadership teams on property audits, compliance initiatives, and corrective action plans.
• Serve as a subject matter expert in community operations, leasing excellence, financial management, and team development.
• Build strong relationships across AIR's portfolio while acting as a culture ambassador and trusted operational partner.

Skills

Multifamily property management

Leadership

Coaching

Team building

Communication

Travel readiness

Job description

AIR Communities is seeking a Traveling Community Operations Support Manager to act as a key operational resource across our national portfolio, stepping into communities with vacancies, leasing challenges, or occupancy concerns. This travel-intensive role requires up to 75% travel.

You will stabilize operations, coach teams, and partner with onsite and regional leaders to improve occupancy, revenue, and resident satisfaction while upholding AIR's standards and service levels across communities