Traveling Community Operations Support Manager

SmartRecruiters, Inc.; Wheat Ridge (CO); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Rent Discount

Insurance: Medical, Dental, Vision

401(k) plan

Paid time off

Paid parental leave

Tuition assistance

Commuter benefits

Career development

Job summary

AIR Communities is seeking a Traveling Community Operations Support Manager to act as a key operational resource across our national portfolio, stepping into communities with vacancies, leasing challenges, or occupancy concerns. This travel-intensive role requires up to 75% travel.

You will stabilize operations, coach teams, and partner with onsite and regional leaders to improve occupancy, revenue, and resident satisfaction while upholding AIR's standards and service levels across communities

Qualifications

• Minimum of 5 years of multifamily property management experience.
• Minimum of 2 years' experience as a Community Manager overseeing day-to-day property operations.
• Proven success improving occupancy, leasing performance, resident satisfaction, and operational results.
• Experience managing large, complex, or high-volume communities preferred.
• Demonstrated ability to lead through change, stabilize operations, and drive results in challenging situations.
• Outstanding coaching, team-building, and leadership skills with the ability to influence and develop teams across multiple locations.
• Multi-site supervision or regional support experience strongly preferred.
• Excellent communication, customer service, problem-solving, and organizational skills.
• Ability to quickly adapt to new markets, teams, and business environments while maintaining a high level of performance and professionalism.

Responsibilities

• Serve as the acting Community Manager for assigned communities, providing leadership and operational oversight during staffing vacancies, transitions, and other critical business situations.
• Partner with Regional Managers and onsite teams to improve occupancy, leasing performance, resident retention, customer service scores, and overall property performance.
• Analyze community performance metrics and implement strategic action plans designed to drive leasing activity, increase revenue, and enhance operational efficiency.
• Provide hands‑on coaching, mentoring, and training to community teams, helping develop talent and reinforce AIR's operational standards and best practices.
• Support communities facing operational hardships, staffing challenges, or performance concerns by quickly assessing needs and executing improvement strategies.
• Lead onboarding and integration efforts for newly acquired communities joining the AIR portfolio, ensuring seamless implementation of company processes, systems, culture, and service standards.
• Provide oversight of financial performance, including budgeting, forecasting, expense management, and profitability initiatives.
• Collaborate with Operations, Service, and Regional leadership teams on property audits, compliance initiatives, and corrective action plans.
• Serve as a subject matter expert in community operations, leasing excellence, financial management, and team development.
• Build strong relationships across AIR's portfolio while acting as a culture ambassador and trusted operational partner.

Skills

Multifamily property management

Leadership

Coaching

Team building

Communication

Travel readiness

Job description

Traveling Community Operations Support Manager

• Full-time
• Department: Corporate
• Employee Type: Regular
• Compensation: USD 90,000 - USD 110,000 - yearly

Who We Are

AIR Communities is one of the nation's largest owners and operators of multifamily apartment homes, managing a portfolio of high-quality communities across some of the country's most desirable markets. As a Blackstone portfolio company, we combine the strength, resources, and long-term vision of a global industry leader with a people-first culture focused on operational excellence, resident satisfaction, and teammate growth.

At AIR, our values of integrity, respect, collaboration, customer focus, and performance guide everything we do. When you join our team, you'll work alongside some of the most talented professionals in the industry while gaining exposure to meaningful career development opportunities across our national portfolio.

If you're passionate about property management, operational excellence, and making a measurable impact, AIR Communities offers the opportunity to elevate your career while helping shape the future success of our communities.

Are you a seasoned property management leader who thrives on solving challenges, driving performance, and making an immediate impact? AIR Communities is seeking a Traveling Community Manager / Field Operations Support Manager to serve as a key operational resource across our national portfolio.

This highly visible role supports communities experiencing leadership vacancies, leasing challenges, occupancy concerns, new acquisitions, operational transitions, or other critical business needs. As a trusted partner to onsite and regional leadership, you'll step into communities when support is needed most, helping stabilize operations, improve performance, coach teams, and deliver exceptional resident experiences.

This position is ideal for an experienced Community Manager, Multi-Site Manager, or Regional-level professional who enjoys variety, problem-solving, leadership, and extensive travel.

This is a travel-intensive position requiring up to 75% travel (approximately three weeks per month) throughout the year.

A Bit More About What You'll Do

• Serve as the acting Community Manager for assigned communities, providing leadership and operational oversight during staffing vacancies, transitions, and other critical business situations.
• Partner with Regional Managers and onsite teams to improve occupancy, leasing performance, resident retention, customer service scores, and overall property performance.
• Analyze community performance metrics and implement strategic action plans designed to drive leasing activity, increase revenue, and enhance operational efficiency.
• Provide hands‑on coaching, mentoring, and training to community teams, helping develop talent and reinforce AIR's operational standards and best practices.
• Support communities facing operational hardships, staffing challenges, or performance concerns by quickly assessing needs and executing improvement strategies.
• Lead onboarding and integration efforts for newly acquired communities joining the AIR portfolio, ensuring seamless implementation of company processes, systems, culture, and service standards.
• Provide oversight of financial performance, including budgeting, forecasting, expense management, and profitability initiatives.
• Collaborate with Operations, Service, and Regional leadership teams on property audits, compliance initiatives, and corrective action plans.
• Serve as a subject matter expert in community operations, leasing excellence, financial management, and team development.
• Build strong relationships across AIR's portfolio while acting as a culture ambassador and trusted operational partner.

Why You'll Love This Role

This is not your typical Community Manager position. You'll have the opportunity to impact communities across the country, partner with senior leadership, support high-profile operational initiatives, and play a critical role in AIR's success. For professionals who enjoy travel, variety, and the challenge of turning opportunities into results, this role offers unmatched exposure, influence, and career growth.

What You Bring:

• Ability and willingness to travel up to 75% of the time, including extended assignments throughout AIR's portfolio.
• Easy access to a major airport.
• Minimum of 5 years of multifamily property management experience.
• Minimum of 2 years' experience as a Community Manager overseeing day-to-day property operations.
• Proven success improving occupancy, leasing performance, resident satisfaction, and operational results.
• Experience managing large, complex, or high-volume communities preferred.
• Demonstrated ability to lead through change, stabilize operations, and drive results in challenging situations.
• Outstanding coaching, team-building, and leadership skills with the ability to influence and develop teams across multiple locations.
• Multi-site supervision or regional support experience strongly preferred.
• Excellent communication, customer service, problem-solving, and organizational skills.
• Ability to quickly adapt to new markets, teams, and business environments while maintaining a high level of performance and professionalism.

What We Offer

AIR offers attractive total compensation packages designed to recognize and reward performance including :

• Expected base salary between $90,000-$110,000 plus target annual bonus. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• 25% Rent Discountat any AIR community (a rental application is required, and certain exclusions apply).
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 401(k) planwith employer contribution.
• Paid time off includingvacation, sick time, and 14holidays.
• Paid parental leaveof up to 16 weeks.
• Tuition assistance program and up to100% reimbursementfor job-related certifications and licenses.
• 15 hours ofpaid time annually forcommunity service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training,andcareer growth.

What You Need to Know

Application Deadline: The initial deadline for applications is9/21/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as