Traveler Compensation Strategy Lead

Expedia Group; Washington (District of Columbia); On-site; USD 146,000 - 205,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group is seeking a Senior Manager, Traveler Compensation Strategy to drive compensation initiatives across refunds, goodwill offers, credits, and points. You will align with Operations, brands, analytics, finance, legal, product, and technology to optimize traveler outcomes and financial performance.

The role involves building scalable self-service and agent-facing solutions, defining governance, and delivering measurable impact through data-driven recommendations.

Qualifications

• 8+ years of experience in strategy, customer operations, finance, consulting, loss management, or related field.
• Experience leading complex cross-functional programs from strategy through implementation.
• Ability to analyze financial, operational, and customer metrics and present findings.

Responsibilities

• Lead traveler compensation strategy in partnership with Operations and brands.
• Own compensation policies across refunds, goodwill offers, credits, points.
• Serve as primary strategic partner for compensation strategy with Operations, brands, analytics, finance, legal, product, and technology.
• Own ROI analysis and monitoring for major compensation spend and loss management initiatives.
• Partner with Product and Technology to integrate compensation treatments into self-service and agent tools.
• Maintain and publish a compensation and loss management scorecard and manage roadmaps, milestones, and risk.

Skills

Strategy development

Cross-functional leadership

Financial analysis

Stakeholder communication

Job description

Expedia Group is seeking a Senior Manager, Traveler Compensation Strategy to drive compensation initiatives across refunds, goodwill offers, credits, and points. You will align with Operations, brands, analytics, finance, legal, product, and technology to optimize traveler outcomes and financial performance.

The role involves building scalable self-service and agent-facing solutions, defining governance, and delivering measurable impact through data-driven recommendations.