Traveler Compensation Strategy Lead

Traveltechessentialist; Washington; On-site; USD 146,000 - 205,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Employee Assistance Program (EAP)

Wellness & travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group is seeking a Senior Manager, Traveler Compensation Strategy to lead compensation policy across refunds, goodwill, credits, points, and related treatments. You will partner with Operations, brands, analytics, finance, legal, product, and technology to drive policy and measurable financial impact from travel experiences in Seattle.

As an individual contributor, you will own ROI analysis, advance self-service and agent tools, publish a compensation scorecard, and steer programs

Qualifications

• 8+ years of experience in strategy, operations, finance, consulting, loss management, or a related field.
• Experience leading complex, cross-functional programs from strategy through implementation.
• Ability to analyze financial, operational, customer experience, and workforce metrics, including spend and ROI.
• Strong communication with senior stakeholders, written and presentation skills, and sound judgment.
• Preferred: experience in contact center operations, e-commerce, travel, or a comparable customer-facing environment with data/AI applications.

Responsibilities

• Lead traveler compensation strategy with Operations and brands to define priorities and execution.
• Own policies and strategy for refunds, goodwill offers, credits, and points.
• Partner with cross-functional teams to align governance and execution.
• Own ROI analysis and monitor major compensation spend and loss management initiatives.
• Collaborate with Product/Tech to integrate treatments into self-service and agent tools.
• Publish a compensation and loss management scorecard and manage roadmaps, milestones, and risks.

Skills

Strategic leadership

Cross-functional collaboration

Financial analysis

Stakeholder management

Data-driven decision making

Job description

Expedia Group is seeking a Senior Manager, Traveler Compensation Strategy to lead compensation policy across refunds, goodwill, credits, points, and related treatments. You will partner with Operations, brands, analytics, finance, legal, product, and technology to drive policy and measurable financial impact from travel experiences in Seattle.

As an individual contributor, you will own ROI analysis, advance self-service and agent tools, publish a compensation scorecard, and steer programs