Travel Troubleshooter: Global CS Agent (Hybrid)

Cygnific B.V.; United States; Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

7-month contract

25 vacation days

Language allowance

Pension plan

Work from home allowance

Travel reimbursement

Training & development

Office in Amsterdam

Job summary

Cygnific, a proud KLM subsidiary, seeks an energetic travel troubleshooter to assist passengers by phone with bookings, flights, luggage, upgrades, and Flying Blue inquiries. You’ll start with an 8-week paid training at the Amsterdam office, working full-time (40 hours/week).

Post onboarding, you’ll be cross-trained across products and deployed to different departments. The role offers hybrid work, travel perks, a strong pension, and growth opportunities—start date December 7, 2026.

Qualifications

• Level 4 MBO degree or equivalent.
• Preferably experience with working at a call center or in customer service.
• English and Danish flow smoothly.
• Understand how complex computer systems work.
• Passion for travel, teamwork, and an international mindset.
• Flexible, service-oriented, creative with a sense of humor.

Responsibilities

• Answer passenger questions on the phone about bookings, flights, luggage, upgrades, and Loyalty/ Flying Blue programs.
• Provide quick, effective solutions and exceptional service.
• Participate in cross-training to support multiple products and departments.
• Collaborate with colleagues to ensure a smooth customer experience.

Skills

Call center experience

Customer service

English proficiency

Danish language

Computer systems literacy

Teamwork

International mindset

Flexible / service-oriented

Sense of humor

Education

Level 4 MBO degree

Tools

CRM software

Job description

Cygnific, a proud KLM subsidiary, seeks an energetic travel troubleshooter to assist passengers by phone with bookings, flights, luggage, upgrades, and Flying Blue inquiries. You’ll start with an 8-week paid training at the Amsterdam office, working full-time (40 hours/week).

Post onboarding, you’ll be cross-trained across products and deployed to different departments. The role offers hybrid work, travel perks, a strong pension, and growth opportunities—start date December 7, 2026.