Travel Support Specialist – Client Services

Wanderwell Collective; Charlotte (NC); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Travel discounts

Job summary

Wanderwell Collective seeks a Remote Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. This role emphasizes problem-solving and white-glove service.

The position offers remote work, a flexible schedule, and growth into travel advisor or team lead roles, with travel discounts and ongoing professional development opportunities.

Qualifications

• Experience in travel agency or client-support roles.
• Excellent communication and attention to detail.
• Able to work flexible hours including evenings or weekends.
• Proficient with booking platforms and CRMs.

Responsibilities

• Respond to client inquiries about existing or upcoming trips.
• Resolve travel issues (delays, cancellations, schedule changes) in real time.
• Communicate with airlines, hotels, and tour providers to make changes.
• Confirm itinerary details, send reminders, and provide travel tips.
• Document interactions and maintain client records in our CRM system.

Skills

Travel industry experience

Strong communication

Attention to detail

Flexibility / evenings & weekends

Tech-savvy

Tools

CRM software

Booking platforms

Job description

Job Title: Travel Support Specialist – Client Services

Location: Remote

About The Role

We’re hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white-glove service, this is the perfect role for you.

Responsibilities

• Respond to client inquiries about existing or upcoming trips.
• Resolve travel issues (delays, cancellations, schedule changes) in real time.
• Communicate with airlines, hotels, and tour providers to make changes.
• Confirm itinerary details, send reminders, and provide travel tips.
• Document interactions and maintain client records in our CRM system.

Requirements

• Previous experience in a travel agency or customer support role.
• Strong attention to detail and excellent communication skills.
• Ability to work flexible hours, including evenings or weekends if needed.
• Tech-savvy and comfortable using booking platforms and CRMs.

Why Work With Us?

• Remote work and flexible schedule.
• Growth path into full‑time travel advisor or team lead roles.
• Travel discounts and ongoing professional development.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.