Travel Support Specialist – Client Services

Destination Careers; Charlotte (NC); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Travel discounts

Job summary

Destination Careers is seeking a Travel Support Specialist – Client Services to support clients remotely. You will respond to inquiries, handle itinerary updates, and resolve travel issues while coordinating with airlines, hotels, and tour providers to adjust bookings.

The role emphasizes problem-solving and white-glove service. This remote position offers flexible hours with potential for growth into senior travel advisor or team lead roles, plus travel discounts and professional development

Qualifications

• Previous experience in a travel agency or customer support role.
• Strong attention to detail and excellent communication skills.
• Ability to work flexible hours, including evenings or weekends if needed.
• Tech-savvy and comfortable using booking platforms and CRMs.

Responsibilities

• Respond to client inquiries about existing or upcoming trips.
• Resolve travel issues (delays, cancellations, schedule changes) in real time.
• Communicate with airlines, hotels, and tour providers to make changes.
• Confirm itinerary details, send reminders, and provide travel tips.
• Document interactions and maintain client records in our CRM system.

Job description

Job Title: Travel Support Specialist – Client Services

Location: Remote

About the Role

We’re hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white-glove service, this is the perfect role for you.

Responsibilities:

• Respond to client inquiries about existing or upcoming trips.
• Resolve travel issues (delays, cancellations, schedule changes) in real time.
• Communicate with airlines, hotels, and tour providers to make changes.
• Confirm itinerary details, send reminders, and provide travel tips.
• Document interactions and maintain client records in our CRM system.

Requirements:

• Previous experience in a travel agency or customer support role.
• Strong attention to detail and excellent communication skills.
• Ability to work flexible hours, including evenings or weekends if needed.
• Tech-savvy and comfortable using booking platforms and CRMs.

Why Work With Us?

• Remote work and flexible schedule.
• Growth path into full-time travel advisor or team lead roles.
• Travel discounts and ongoing professional development.

$35,000 - $65,000 a year