Travel Support Specialist – Client Services

Network Travel Careers; Alabama; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Travel discounts

Ongoing professional development

Job summary

Network Travel Careers is seeking a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution in a remote capacity. You will work closely with our clients to ensure smooth travel experiences and timely updates.

The role emphasizes problem-solving, attention to detail, and excellent communication, with flexibility for evenings or weekends as needed. Join a team that offers growth toward advisory or leadership roles and access to travel

Qualifications

• Previous experience in a travel agency or customer support role.
• Strong attention to detail and excellent communication skills.
• Ability to work flexible hours, including evenings or weekends if needed.
• Tech-savvy and comfortable using booking platforms and CRMs.

Responsibilities

• Respond to client inquiries about existing or upcoming trips.
• Resolve travel issues (delays, cancellations, schedule changes) in real time.
• Communicate with airlines, hotels, and tour providers to make changes.
• Confirm itinerary details, send reminders, and provide travel tips.
• Document interactions and maintain client records in our CRM system.

Skills

Customer service

Attention to detail

Communication skills

Problem-solving

Tech-savvy

CRM systems

Booking platforms

Education

Experience in travel agency or customer support

Tools

CRM systems

Booking platforms

Job description

Job Title: Travel Support Specialist - Client Services

Location: Remote

About The Role

We’re hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white-glove service, this is the perfect role for you.

Responsibilities

• Respond to client inquiries about existing or upcoming trips
• Resolve travel issues (delays, cancellations, schedule changes) in real time
• Communicate with airlines, hotels, and tour providers to make changes
• Confirm itinerary details, send reminders, and provide travel tips
• Document interactions and maintain client records in our CRM system

Requirements

• Previous experience in a travel agency or customer support role
• Strong attention to detail and excellent communication skills
• Ability to work flexible hours, including evenings or weekends if needed
• Tech-savvy and comfortable using booking platforms and CRMs

Why Work With Us?

• Remote work and flexible schedule
• Growth path into full-time travel advisor or team lead roles
• Travel discounts and ongoing professional development

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.