Travel Support Specialist – Remote

Network Travel Careers; Florida; À distance; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Remote work

Growth path into leadership

Travel discounts

Professional development

Résumé du poste

Network Travel Careers is seeking a Travel Support Specialist - Client Services to assist with client communications, itinerary updates, and travel issue resolution. This remote role offers a flexible schedule ideal for problem-solvers who value white-glove service.

Responsibilities include responding to inquiries, coordinating with airlines and providers, and maintaining accurate client records in our CRM system.

Qualifications

• Previous experience in a travel agency or customer support role.
• Strong attention to detail and excellent communication skills.
• Ability to work flexible hours, including evenings or weekends if needed.
• Tech-savvy and comfortable using booking platforms and CRMs.

Responsabilités

• Respond to client inquiries about existing or upcoming trips.
• Resolve travel issues (delays, cancellations, schedule changes) in real time.
• Communicate with airlines, hotels, and tour providers to make changes.
• Confirm itinerary details, send reminders, and provide travel tips.
• Document interactions and maintain client records in our CRM system.

Connaissances

Customer service experience

Communication skills

Attention to detail

Tech-savvy

Outils

CRM software

Booking platforms

Description du poste

Job Title: Travel Support Specialist - Client Services

Location: Remote

About The Role

We’re hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white-glove service, this is the perfect role for you.

Responsibilities

• Respond to client inquiries about existing or upcoming trips
• Resolve travel issues (delays, cancellations, schedule changes) in real time
• Communicate with airlines, hotels, and tour providers to make changes
• Confirm itinerary details, send reminders, and provide travel tips
• Document interactions and maintain client records in our CRM system

Requirements

• Previous experience in a travel agency or customer support role
• Strong attention to detail and excellent communication skills
• Ability to work flexible hours, including evenings or weekends if needed
• Tech-savvy and comfortable using booking platforms and CRMs

Why Work With Us?

• Remote work and flexible schedule
• Growth path into full-time travel advisor or team lead roles
• Travel discounts and ongoing professional development

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.