Travel Support Specialist

Academic Key; Seattle (WA); Remote; USD 35,000 - 65,000; Full time

Benefits offered by this job

Structured onboarding

Booking tools access

Professional development opportunities

Flexible remote work environment

Collaborative team culture

Job summary

Aisles & Abroad in Seattle, WA, is hiring for a Travel Support Specialist. This remote, entry-level position focuses on assisting clients with travel inquiries and coordinating bookings, with comprehensive onboarding and training provided.

You will handle inquiries, verify details, and communicate updates throughout the booking process, while maintaining organized records and delivering professional customer support.

Qualifications

• Strong written and verbal communication skills.
• Customer-focused mindset with attention to detail.
• Comfortable using online systems and digital platforms.
• Ability to work independently in a remote environment.
• Previous customer service, hospitality, or administrative experience is helpful but not required.

Responsibilities

• Respond to client inquiries regarding travel options, reservations, and itinerary details.
• Assist with coordinating and confirming bookings for hotels, cruises, and vacation packages.
• Review travel information for accuracy, including dates, traveler details, and accommodations.
• Provide timely updates and clear communication before and after travel.
• Maintain organized records of client interactions and reservations.
• Deliver professional and responsive customer support.

Skills

Communication skills

Customer focus

Tech proficiency

Remote work ability

Prior customer service experience

Tools

Booking software

Job description

Travel Support Specialist

Aisles & Abroad · Seattle, Washington

Remote

Position Overview We are seeking dependable and customer-focused individuals to join our team as a Travel Support Specialist. This remote role focuses on assisting clients with travel-related inquiries, supporting reservation coordination, and ensuring a smooth and positive customer experience throughout the booking process. This is an entry-level opportunity within the travel industry. No prior travel experience is required. Structured onboarding and training are provided.

Key Responsibilities

• Respond to client inquiries regarding travel options, reservations, and itinerary details
• Assist with coordinating and confirming bookings for hotels, cruises, and vacation packages
• Review travel information for accuracy, including dates, traveler details, and accommodations
• Provide timely updates and clear communication before and after travel
• Maintain organized records of client interactions and reservations
• Deliver professional and responsive customer support

Qualifications

• Strong written and verbal communication skills
• Customer-focused mindset with attention to detail
• Comfortable using online systems and digital platforms
• Ability to work independently in a remote environment
• Previous customer service, hospitality, or administrative experience is helpful but not required

$35,000 - $65,000 a year

What We Offer

• Structured onboarding and guided training
• Access to booking tools and travel supplier resources
• Ongoing professional development opportunities
• Flexible remote work environment
• Supportive and collaborative team culture

Ideal Candidate

This role is well suited for individuals seeking remote customer service opportunities, career changers exploring the travel industry, or professionals with service-oriented backgrounds.

Academic Key will never request login credentials or application fees for this role.