Travel Support Specialist

pofft Technology Inc.; Seattle (WA); Remote; USD 35,000 - 65,000; Full time

Benefits offered by this job

Structured onboarding and guided培训

Access to booking tools and travel-sup

Ongoing professional development

Flexible remote work environment

Supportive team culture

Job summary

pofft Technology Inc. is seeking a Travel Support Specialist to join our remote team. Based anywhere in the United States, you will help clients with travel inquiries, coordinate reservations, and ensure a smooth booking experience.

This entry-level role includes structured onboarding and training, friendly support, and opportunities to develop skills with booking tools and supplier resources. Strong communication and reliability are essential.

Qualifications

• Strong written and verbal communication skills.
• Customer-focused mindset with attention to detail.
• Comfortable using online systems and digital platforms.
• Ability to work independently in a remote environment.
• Previous customer service, hospitality, or administrative experience is helpful but not required.

Responsibilities

• Respond to client inquiries regarding travel options, reservations, and itinerary details.
• Assist with coordinating and confirming bookings for hotels, cruises, and vacation packages.
• Review travel information for accuracy, including dates, traveler details, and accommodations.
• Provide timely updates and clear communication before and after travel; maintain organized records of client interactions and reservations.
• Deliver professional and responsive customer support.

Skills

Strong communication

Customer-focused

Attention to detail

Independent remote work

Hospitality experience helpful

Job description

Travel Support Specialist

Location: Seattle, Washington

Position Overview

We are seeking dependable and customer-focused individuals to join our team as a Travel Support Specialist. This remote role focuses on assisting clients with travel-related inquiries, supporting reservation coordination, and ensuring a smooth and positive customer experience throughout the booking process.

This is an entry-level opportunity within the travel industry. No prior travel experience is required. Structured onboarding and training are provided.

Key Responsibilities

• Respond to client inquiries regarding travel options, reservations, and itinerary details
• Assist with coordinating and confirming bookings for hotels, cruises, and vacation packages
• Review travel information for accuracy, including dates, traveler details, and accommodations
• Provide timely updates and clear communication before and after travelMaintain organized records of client interactions and reservations
• Deliver professional and responsive customer support

Qualifications

• Strong written and verbal communication skills
• Customer-focused mindset with attention to detail
• Comfortable using online systems and digital platforms
• Ability to work independently in a remote environment
• Previous customer service, hospitality, or administrative experience is helpful but not required

$35,000 - $65,000 a year

What We Offer

• Structured onboarding and guided training
• Access to booking tools and travel supplier resources
• Ongoing professional development opportunities
• Flexible remote work environment
• Supportive and collaborative team culture

Ideal Candidate

This role is well suited for individuals seeking remote customer service opportunities, career changers exploring the travel industry, or professionals with service-oriented backgrounds.

Skills

travel education customer support non tech