Travel Support Specialist

Consultwithtray; Detroit (MI); Teletrabalho; USD 50 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote

Flexible hours

Training & mentorship

Growth opportunities in team

Resumo da oferta

Consultwithtray is seeking a Travel Support Specialist to guide clients through their complete travel journey from booking to post-trip follow-up, all from a fully remote workspace.

You will manage reservations, handle client communications, and ensure every detail is perfect while researching options to match client preferences. The role emphasizes organization, reliability, and proactive client care in a flexible, remote environment.

Qualificações

• Strong communication and problem-solving skills.
• Experience in customer service or travel industry is a plus.
• Ability to work independently in a fully remote setting.
• Detail-oriented and deadline-driven.
• Able to learn new digital tools and booking platforms.

Responsabilidades

• Guide clients from booking through post-trip follow-up.
• Process reservations, changes, cancellations, and special requests.
• Communicate with clients via email, phone, and online platforms.
• Research travel options based on client preferences.
• Maintain organized records of bookings and client information.
• Provide proactive check-ins to ensure client satisfaction.
• Coordinate multiple trips using systems and tools.
• Resolve inquiries and issues quickly and professionally.

Conhecimentos

Communication

Organization

Problem-solving

Customer service

Remote work

Attention to detail

Tech literacy

Descrição da oferta de emprego

Help Clients Create Unforgettable Travel Memories: Work Fully Remote with Flexible Schedule

We're looking for a Travel Support Specialist to guide clients through their complete travel journey, from booking through post-trip follow-up. You'll manage reservations, handle client communications, and ensure every detail is perfect — all from your remote workspace.

If you're organized, customer-focused, and enjoy solving travel logistics challenges, this role is for you.

What You'll Do

• Support clients from initial booking through post-travel follow-up
• Process reservations, changes, cancellations, and special requests
• Communicate professionally via email, phone, and online platforms
• Research travel options and destinations based on client preferences
• Maintain accurate, organized records of all bookings and client information
• Provide proactive check-ins to ensure client satisfaction
• Use systems and tools to coordinate multiple trips seamlessly
• Handle inquiries and resolve issues quickly and professionally

What We're Looking For

• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities
• Customer service or travel industry experience is a plus
• Comfortable working independently in a fully remote setting
• Detail-oriented, reliable, and deadline-focused
• Quick to learn new digital tools and booking platforms

What We Provide

• Fully remote work: set your own hours (flexible, 20-40+ hours/week)
• $50,000 - $60,000/year
• Comprehensive training and ongoing mentorship
• Clear processes and established systems for success
• Growth opportunities in a collaborative team environment

About You

Travel industry experience is not required. We're looking for someone who enjoys helping others, can manage multiple priorities, and is ready to grow in the travel sector.