Travel Services Team Lead: Coaching & KPI Excellence

Sabre

Little Rock (AR)

On-site

USD 41,500 - 80,500

Full time

14 days+

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Benefits offered by this job

Health benefits

Retirement plan

Parental leave

Travel perks

Tuition assistance

Global Inclusion Groups

Well-being resources

Job summary

Sabre in the United States is seeking a People Leader for Travel Consultants to coach and develop an elite service team. You will drive performance, coach on KPI results, and partner with HR on formal improvements in a fast‑moving travel environment.

You will coach to improve CSAT and financial metrics, manage underperformance with structured plans, and foster a client‑first culture while delivering coaching documentation and timely feedback.

Qualifications

Experience leading a team of Travel Consultants.
Strong coaching and listening skills.
Data-driven decision making.
Experience with client-first environments.
Track record of meeting financial metrics and service targets.
Ability to work in a high-volume, demanding service environment.

Responsibilities

Lead the Travel Consultants team and act as People Leader.
Provide regular, documented coaching to meet performance targets.
Monitor KPI metrics at individual and team levels.
Investigate service and quality errors and coach on improvements.
Manage underperformance with Performance Improvement Plans and HR guidance.
Analyze CSAT performance and communicate results.

Skills

People leadership

Coaching

KPI management

Performance coaching

Client-focused

Sabre/GDS knowledge

Tools

Sabre GDS

Job description

You will coach to improve CSAT and financial metrics, manage underperformance with structured plans, and foster a client‑first culture while delivering coaching documentation and timely feedback.

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