Travel Sales Specialist - Create Dream Getaways

AAA Club Alliance; North Canton (OH); On-site; USD 20,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Paid time off 3+ weeks

401k with company match

Free AAA Membership

Educational trips & reimbursement

Job summary

AAA Club Alliance is seeking a Retail Travel Agent in North Canton, OH. You will craft domestic and international itineraries, drawing on your travel experiences to guide clients and build lasting relationships.

You will follow AAA strategies to meet sales goals while processing bookings and educating clients on member benefits. The role offers structured training, certification opportunities (CTA within two years), and a comprehensive benefits package.

Qualifications

• Education: High school diploma or equivalent (Associate’s degree or travel school graduate preferred).
• Experience: At least 1 year of retail experience required. Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.
• Skills: Excellent communication and customer service skills, strong organizational ability, proficiency with travel booking systems and web-based applications, and working knowledge of geography.
• Certifications: Certified Travel Associate (CTA) designation required within two years of hire. The company covers the cost of the program and testing and provides paid time to complete the certification.

Responsibilities

• Craft unforgettable domestic and international travel experiences—cruises, land tours, flights, hotels, and more.
• Use your personal travel experiences to inspire and guide clients.
• Build long-term relationships, turning first-time clients into loyal travelers.
• Leverage AAA’s established travel strategy to maximize success and achieve your sales goals.
• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
• Resolve client concerns under management guidance.
• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

Skills

Sales experience

Customer service

Communication skills

Travel booking systems

Geography knowledge

Education

High school diploma or equivalent

CTA certification within 2 years

Tools

Travel booking systems

Web-based applications

Job description

AAA Club Alliance is seeking a Retail Travel Agent in North Canton, OH. You will craft domestic and international itineraries, drawing on your travel experiences to guide clients and build lasting relationships.

You will follow AAA strategies to meet sales goals while processing bookings and educating clients on member benefits. The role offers structured training, certification opportunities (CTA within two years), and a comprehensive benefits package.