Travel Sales Advisor

American Automobile Association; Scottsdale (AZ); On-site; USD 28,000 - 60,000; Full time

Benefits offered by this job

401k Matching

Medical, Dental, Vision

Paid Holidays

Paid Time Off

Volunteer time

Free AAA Classic Membership

Tuition Reimbursement

Job summary

The American Automobile Association (AAA) Scottsdale branch seeks a Travel Advisor to provide exceptional travel sales and member servicing. You will tailor international and domestic vacation packages, cruises, tours, and travel arrangements, handling bookings end-to-end for AAA members.

You will apply world-wide travel knowledge, stay current with industry trends, and meet sales goals while cross-selling AAA products. This is a full-time, in-branch role with Saturday availability required.

Qualifications

• Minimum qualifications include a high school diploma or equivalent and strong sales experience.
• Proficiency with Google Workspace and familiarity with travel-industry systems (GDS) is preferred.
• Ability to identify member needs and provide tailored travel solutions with accuracy.

Responsibilities

• Owns the member relationship from start to finish for travel bookings.
• Sells international and domestic vacation packages, cruises, tours, hotels, car, rail, and air travel.
• Initiates contact with members and prospects to generate new business and encourage repeat visits.
• Cross-sells financial products and AAA memberships to enhance member value.
• Investigates member questions/complaints and provides timely solutions.

Skills

Google Workspace knowledge

GDS experience

Sales skills

Customer service orientation

Geography knowledge

Bilingual communication

Education

High school diploma or equivalent

Tools

Apollo/Galileo/Travelport

Job description

Why Work For Us?Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay periodBenefits – Medical, Dental, Vision, wellness program and more!Paid HolidaysPaid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.Collaborative Environment – AAA will value your contribution to providing exceptional service to our membersFree AAA Classic MembershipAAA Product DiscountsTuition Reimbursement ProgramAdditional Details: Competitive hourly base + commissions.The Travel Advisor role is responsible for providing exceptional travel sales and support experiences to our Members. Advisors must be self-sufficient and self-motivated in order to succeed and should possess world-wide travel knowledge while being able to work with a high level of accuracy. Travel Advisors act as consultants, tailoring our AAA products and services to create unique and memorable vacation experiences. Products/Services Handled: Full Service International Cruise & Tour bookings; Air, Hotel, Car, & Rail ticketing; and all related Member Servicing (primary) - Membership Sales & Servicing (secondary).This is a full-time, onsite, 5-day a week position at the AAA Scottsdale branch, with Saturdays included.Essential FunctionsSalesOwns the relationship with the member from beginning to end of each travel related transaction.Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business.Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations).Cross-sells products such as credits cards and membership - both independently and by collaborating with specialized team members.Member ExperienceResearches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences.Stays current with world events and latest travel industry developments and trends to provide relevant information to members.Investigates and responds to travel-related member questions/complaints, and recommends solutions.Acts as a consultant, tailoring products and services to create unique and memorable vacation experiences.Operational Support & ComplianceProcesses and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements.Handles ticketing for air, hotel, car, and rail, along with primary member servicing.Utilizes industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions.Applies good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings.Knowledge/Skills/AbilitiesStrong working knowledge of computer applications (e.g., Google Workspace), with effective telephone skills. Familiarity with industry-specific systems (e.g., Galileo, VAX, etc.) preferredGDS experience preferred (Apollo/Galileo/Travelport)Strong consultative selling skills with the ability to listen to members’ needsSelf-motivated sales drive and documented sales successDetailed knowledge of travel productsKnowledge of worldwide geography, the ability to read and interpret maps and brochuresAbility to identify customer needs and recommend solutionsApplication of good judgment and decision makingAbility to work efficiently both independently and as part of a teamBilingual communication skills are a plusEDUCATION / COMPETENCIES / CERTIFICATIONS / LICENSESMinimum QualificationsHigh school diploma or equivalent3+ years of general sales experiencePreferred Qualifications3+ years of recent experience selling international and domestic travel servicesWork Environment/Physical RequirementsThis is an in-branch position. Saturday availability is required, along with occasional evenings for special events. Work consist of sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.#LI-YV1-This role is subject to an incentive compensation plan. While top performers earn more, we expect most employees to earn between $0 and $38,000 annually in incentives, contingent upon performance.