Travel Retail Associate — Guest Experience & Merchandising

OTG Management; Saint Paul (MN); On-site; USD 22,000 - 31,000; Full time

Job summary

On the Go (OTG) is hiring a Retail Associate in MSP to deliver the OTG guest experience with friendly service, accurate checkout, and appealing product displays.

You will process transactions, assist guests, stock and rotate merchandise, keep shelves clean, and support barista or retail tasks as needed. Must be 18+, fluent English, able to lift up to 35 pounds, and ready to work varied shifts in a fast-paced airport environment. Must obtain ServSafe within 30 days if required.

Qualifications

• Must be at least 18 years of age.
• Fully conversational in English.
• Comfortable operating cash point of sales system and company assets responsibly.
• Ability to read labels, product information, and merchandising guides accurately.
• Strong attention to detail and organizational skills.
• Self-motivated and able to work independently while supporting a team environment.
• Ability to lift up to 35 pounds and push/pull merchandise carts.
• Ability to stand for extended periods and frequently walk, bend, stoop, kneel, and crouch.
• Must obtain ServSafe Certification (or equivalent) within 30 days of hire, where required.
• Must be available to work varied schedules, including nights, weekends, holidays, and inclement weather conditions.

Responsibilities

• Greet guests quickly, professionally, and with a welcoming attitude.
• Process cash, credit card, voucher, and other approved transactions accurately and efficiently while adhering to OTG cash-handling procedures.
• Educate guests on products, promotions, and offerings while making recommendations to enhance their experience.
• Maintain strong product knowledge and share product information with guests and fellow crewmembers.
• Bag purchases and assist guests with retail needs.
• Execute merchandising plans and maintain attractive, organized displays that support sales and the guest experience.
• Restock shelves, coolers, displays, and sales areas while monitoring inventory levels.
• Rotate products to ensure freshness, minimize waste, and maximize product visibility.
• Maintain display items, shelving, and retail fixtures in a clean and orderly condition.
• Maintain a clean, sanitary, and safe environment by cleaning shelves, displays, workstations, floors, and guest areas.
• Assist with barista and other retail support functions as required.
• Maintain knowledge of airport terminals, dining concepts, and retail offerings to assist travelers with recommendations and information.
• Maintain a clean, neat, and professional appearance.
• Perform other duties as assigned.

Job description

On the Go (OTG) is hiring a Retail Associate in MSP to deliver the OTG guest experience with friendly service, accurate checkout, and appealing product displays.

You will process transactions, assist guests, stock and rotate merchandise, keep shelves clean, and support barista or retail tasks as needed. Must be 18+, fluent English, able to lift up to 35 pounds, and ready to work varied shifts in a fast-paced airport environment. Must obtain ServSafe within 30 days if required.