Retail Associate

OTG Management; Houston (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

OTG Management's Retail Associate position at IAH Airport is seeking friendly team players to deliver the OTG guest experience. You will greet guests, process payments, and maintain a clean, stocked store environment.

Responsibilities include handling cash, upselling items, stocking shelves, and providing information about airport terminals and menus. You must be able to stand for long periods and lift up to 35 lbs.

Qualifications

• Customer-facing hospitality experience is preferred.
• Cash handling and payment processing responsibilities.
• Ability to communicate effectively with guests and team members.

Responsibilities

• Greet guests quickly and pleasantly, with a smile.
• Process payments by cash, card, or voucher following policies.
• Maintain product knowledge and up-sell items when appropriate.
• Bag purchases and keep display areas clean and stocked.
• Restock shelves and handle barista duties as needed.
• Maintain a clean, neat appearance and a safe workspace.
• Provide information about the airport terminals and restaurants.

Skills

Customer service

Cash handling

Interpersonal communication

Mobility / standing

Tools

Cash register operations

Job description

Job Title: Retail Associate

Location: IAH

Compensation: 18.00

Reports to: Manager

Who We Are

On the Go has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America's busiest airports, we're fueled by a passion for creating exceptional guest experiences- made possible every day by our incredible Crewmembers. At On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine.

How We Do Business

How we work is just as meaningful as what we accomplish. Our Values-Care, Continuous Improvement, Quality, and Teamwork-guide the way we show up for our guests and for each other. We're committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.

Why This Job Is a Big Deal!

Cashiers at OTG are responsible for delivering the OTG guest experience. Educating, making recommendations based on guest preferences, up-selling special items, and maintaining a clean and sanitized store are steps to deliver the experience. To be successful in this role, a cashier should enjoy working with others as exhibited through great guest experiences and be motivated to keep the store cleaned and stocked.

In this Role you will...

• Greet guests quickly and pleasantly, with a smile
• Accurately and quickly process all payments by cash, credit cards, or voucher, following OTG cash handling and cash register policies and procedures
• Maintain solid product knowledge to be shared with guests
• Bag all purchases for customers
• Maintain display items in a clean and orderly fashion
• Keep a spotless working environment through regular cleaning and sanitizing
• Restock shelves and perform duties of a barista, as needed
• Stock shelves and other food court areas
• Maintain knowledge of airport terminal and restaurants; offer information, recommendations, etc.
• Maintain a clean, neat, well-groomed appearance
• Other duties, as assigned

Qualifications And Requirements

• Must be at least 18 years of age
• Able to lift 35 lbs. in weight
• Must be comfortable with cash register operations and the responsibility involved in safeguarding company assets
• Must be mobile and able to stand for extended periods, stoop, kneel, and crouch
• Must be available to work varied hours/days, including nights, weekends, holidays, and bad weather conditions--must be flexible

Equal Opportunity Employer

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.