Travel-Ready Customer Service Supervisor - Lead & Develop Team

Wisconsin Public Service; Town of Wausau (WI); On-site; USD 91,000 - 156,000; Full time

Job summary

Wisconsin Public Service Corp is seeking a Customer Service Supervisor in Wausau, WI, with duties to support Stevens Point and Merrill locations weekly. You will lead a team delivering proactive gas and electric customer service, coaching staff, and driving performance improvements.

The role requires an Associate's Degree or equivalent leadership experience, 3+ years in customer service, and a valid driver's license. Travel between sites is expected as part of this role.

Qualifications

• Associate's degree required or 2+ years in a leadership role may be considered in lieu of degree.
• 3+ years of customer service experience required.
• Strong leadership and communication skills, including negotiation and client commitment management.
• Must meet company standards for driving and maintain a valid driver's license.

Responsibilities

• Provide a high level of proactive service to WPS New Service and existing gas and electric customers.
• Provide coaching, counseling, discipline, training and development to team members as required.
• Establish performance management and development plans (goals) annually with each team member.
• Monitor performance, reinforce expectations, evaluate and communicate performance levels to individual team members and adjust plans and priorities to meet goals as necessary.
• Provide strategic leadership to establish and maintain relationships with customers and communities that result in strong loyalty to WEC Energy Group as an energy provider.
• Work with Area Management for both Gas and Electric to ensure customer service and design needs are met and a high-quality product is maintained.
• Create an environment for team members to provide proactive service to customers and communities concerning electric and gas issues.
• Lead the service team to be the customer advocate for customers, to help customers make good decisions and to influence action internally.
• This position is part of a rotation for on call/off hours response

Skills

Leadership

Communication

Negotiation

Driver's license

Education

Associate's Degree in Business or related field

Job description

Wisconsin Public Service Corp is seeking a Customer Service Supervisor in Wausau, WI, with duties to support Stevens Point and Merrill locations weekly. You will lead a team delivering proactive gas and electric customer service, coaching staff, and driving performance improvements.

The role requires an Associate's Degree or equivalent leadership experience, 3+ years in customer service, and a valid driver's license. Travel between sites is expected as part of this role.