Travel Programs Coordinator: Registration & Logistics

Jobtailor; Town of Brookhaven (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Jobtailor in New York area is seeking a Travel Programs Support Coordinator to assist the Account Manager with client and vendor communications, organize program files, and build participant databases. You’ll create registration materials using Cvent, coordinate mailings, handle participant inquiries, and ensure accurate documentation of events.

Ideal candidates have 1–2 years in customer service, strong organizational skills, and the ability to work both independently and in a small team.

Qualifications

• 1-2 years of related work experience.
• Experience with customer service.
• Strong interpersonal skills to collaborate across departments.
• Ability to work in a small team or independently.
• Excellent verbal and written communication.
• Excellent organization and planning skills.
• Multi-tasking across multiple registration projects.
• High degree of flexibility.
• Intermediate level Microsoft Office skills.
• Bachelor’s Degree in Business Administration, Marketing or Communications preferred.
• Experience with customer service in the travel industry preferred.
• Some knowledge with Cvent Registration platform Preferred.

Responsibilities

• Support Account Manager in operation of travel programs with client and vendor correspondence.
• Organize physical program files within company standards.
• Create program database for all participant information.
• Create registration materials including web registration site using Cvent.
• Coordinate program mailings including promotional, registration and final documentation mailings.
• Handle participant registration communications via phone.
• Quality control of registrations and participant changes.
• Maintain contact with air vendor on day-to-day participant issues.
• Produce program documentation: events, badges, luggage tags, signage, artwork coordination.

Skills

Customer Service

Interpersonal Skills

Communication

Organization

Multi-tasking

Education

Bachelor's in Business Administration

Bachelor's in Marketing

Bachelor's in Communications

Tools

Cvent

Microsoft Office

Job description

Jobtailor in New York area is seeking a Travel Programs Support Coordinator to assist the Account Manager with client and vendor communications, organize program files, and build participant databases. You’ll create registration materials using Cvent, coordinate mailings, handle participant inquiries, and ensure accurate documentation of events.

Ideal candidates have 1–2 years in customer service, strong organizational skills, and the ability to work both independently and in a small team.