Travel Product Manager: Agent Tools & AI

Capital One; New York (NY); On-site; USD 121,000 - 138,000; Full time

Job summary

Capital One Travel is seeking a Travel Product Manager to elevate customer servicing by optimizing the tooling ecosystem for frontline agents. You will build and iterate workflows, partner with cross-functional teams, and drive a scalable, empathetic servicing experience across channels.

You’ll own the near-term product roadmap, use data to measure success, and lead agile delivery with engineers and designers. This role blends technology, business impact, and a customer-first mindset.

Qualifications

• Bachelor’s degree or military experience.
• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering.

Responsibilities

• Partner with cross-functional peers across servicing, business analysts, and design to craft a tooling product strategy that empowers agents to deliver faster, highly empathetic servicing experiences.
• Build and iterate on core agent workflows, leveraging Enterprise platforms, internal tools, and targeted AI capabilities to deliver intuitive UI improvements that eliminate friction and reduce cognitive load for frontline teams.
• Support the broader Premium Products and Capital One Travel partner agenda by proactively managing cross-team dependencies, enabling critical partner intents, and delivering the resilient tooling foundation needed to execute top-of-house initiatives.
• Manage an engineering team, leading the delivery of high-priority tooling enhancements and actively managing a groomed agile backlog to sustain developer velocity.
• Dream up and deliver strategic tooling enhancements that transition us from reactive maintenance to proactive servicing by understanding how shifting industry trends and emerging technologies like AI can be integrated into the roadmap.

Skills

Technology strategy

Agile ceremonies

Roadmap prioritization

Data-driven decisions

Cross-functional collaboration

Education

Bachelor's degree

Computer science or engineering

Tools

Enterprise platforms

Internal tools

AI capabilities

Job description

Capital One Travel is seeking a Travel Product Manager to elevate customer servicing by optimizing the tooling ecosystem for frontline agents. You will build and iterate workflows, partner with cross-functional teams, and drive a scalable, empathetic servicing experience across channels.

You’ll own the near-term product roadmap, use data to measure success, and lead agile delivery with engineers and designers. This role blends technology, business impact, and a customer-first mindset.