Travel Product Manager - Frontline Tooling & Experience

Capital One; New York (NY); On-site; USD 121,000 - 138,000; Full time

Job summary

Capital One Travel is seeking a Senior Associate, Product Management to elevate our servicing experience by optimizing the tooling ecosystem for frontline agents within the Travel Customer Core team. You’ll own near-term product roadmaps, partner with technology teams, and lead the delivery of high-impact tooling enhancements to scale to millions of customers.

You’ll drive a 6-month vision, manage risks transparently, and influence stakeholders across servicing, analytics, and design.

Qualifications

• Bachelor’s degree or military experience is required.
• At least 1 year of product management experience or 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering.

Responsibilities

• Partner with cross-functional peers across servicing, business analysts, and design to craft a tooling product strategy that empowers agents to deliver faster, highly empathetic servicing experiences.
• Build and iterate on core agent workflows, leveraging Enterprise platforms, internal tools, and targeted AI capabilities to deliver intuitive UI improvements that reduce friction and cognitive load for frontline teams.
• Manage an engineering team, leading the delivery of high-priority tooling enhancements and actively managing a groomed agile backlog to sustain developer velocity.
• Dream up and deliver strategic tooling enhancements that transition us from reactive maintenance to proactive servicing by understanding shifting industry trends and emerging technologies like AI.

Skills

Product management

Agile methods

Stakeholder management

Team leadership

Education

Bachelor’s degree or military experience

Bachelor’s degree in computer science or engineering

Job description

Capital One Travel is seeking a Senior Associate, Product Management to elevate our servicing experience by optimizing the tooling ecosystem for frontline agents within the Travel Customer Core team. You’ll own near-term product roadmaps, partner with technology teams, and lead the delivery of high-impact tooling enhancements to scale to millions of customers.

You’ll drive a 6-month vision, manage risks transparently, and influence stakeholders across servicing, analytics, and design.