Travel Plaza Shift Leader — Customer Experience

Applegreen Travel Plazas; Bloomfield (NJ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401 (k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

A leading travel services company in Bloomfield, NJ is seeking a Shift Supervisor to lead team operations at their plaza. The successful candidate will provide exceptional customer service, manage a team, and ensure compliance with food safety standards. Ideal candidates will have cash handling and customer service experience, along with a friendly and outgoing demeanor. This position requires the ability to work flexible hours, including weekends and holidays. Competitive benefits and opportunities for growth are provided.

Qualifications

• Previous cash handling and customer service experience.
• Shift supervisor or leadership experience preferred.
• Ability to interact with the public and coworkers in a friendly manner.

Responsibilities

• Lead team members on shift.
• Provide friendly customer service to travelers and resolve complaints.
• Complete daily procedures and checklists as per company policy.
• Operate the POS system and process payments accurately.
• Ensure proper food handling procedures are followed.
• Perform various kitchen tasks like prepping and cleaning.
• Cross-sell and up-sell products to customers.

Skills

Cash handling

Customer service

Leadership

Friendly interaction

Job description

A leading travel services company in Bloomfield, NJ is seeking a Shift Supervisor to lead team operations at their plaza. The successful candidate will provide exceptional customer service, manage a team, and ensure compliance with food safety standards. Ideal candidates will have cash handling and customer service experience, along with a friendly and outgoing demeanor. This position requires the ability to work flexible hours, including weekends and holidays. Competitive benefits and opportunities for growth are provided.