Travel Operations Assistant - Client & Reservations Support

206toursold; Brentwood (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

SIMPLE IRA

Job summary

206 Tours is seeking an Operations Assistant for an in-office position in Brentwood, TN. The role requires strong data entry, excellent organizational and communication skills, and a passion for delivering exceptional customer service to travelers and partners worldwide.

You will handle reservations, coordinate with operators and airlines, and support the sales team to keep day-to-day operations running smoothly. Prior travel/hospitality experience is a plus but not mandatory.

Qualifications

• Strong computer skills and proficiency in data entry.
• Excellent organizational abilities to manage and prioritize multiple tasks.
• Excellent communication skills to engage with clients and stakeholders professionally.
• Attention to detail and accuracy to ensure error-free data entry and customer communication.
• Previous experience in travel or hospitality is a plus but not mandatory.

Responsibilities

• Handle daily data entry tasks, including processing reservations and communicating with clients, organizations, travel agents, priests, churches, and more.
• Respond promptly to customer inquiries through channels such as phone, online chat, emails, social media, while maintaining excellent customer service.
• Reconfirm tour and travel arrangements with operators worldwide and airlines to ensure seamless operations.
• Support the sales team with administrative tasks to improve day-to-day operations.

Skills

Data entry

Organizational skills

Communication skills

Detail oriented

Customer service

Education

High school diploma or equivalent

Job description

206 Tours is seeking an Operations Assistant for an in-office position in Brentwood, TN. The role requires strong data entry, excellent organizational and communication skills, and a passion for delivering exceptional customer service to travelers and partners worldwide.

You will handle reservations, coordinate with operators and airlines, and support the sales team to keep day-to-day operations running smoothly. Prior travel/hospitality experience is a plus but not mandatory.