Senior Operations Assistant to Account Manager

206toursold; Brentwood (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Supportive work environment

Health & dental insurance

SIMPLE IRA match

Occasional travel

Job summary

206 Tours is seeking an Operations Assistant to join our in-office team in Brentwood, TN. The role focuses on data entry, customer communication, and coordinating tour logistics with operators worldwide to ensure smooth operations.

The ideal candidate has 5+ years of experience, strong computer and organizational skills, and excellent communication abilities. Travel industry experience is a plus; this position offers in-house work with opportunities to support sales and growth.

Qualifications

• Minimum of 5 years professional experience.
• Strong computer skills and proficiency in data entry.
• Exceptional organizational abilities to manage and prioritize multiple tasks effectively.
• Excellent communication skills to engage with clients and stakeholders professionally.
• Attention to detail and accuracy in data entry and communication.
• Travel industry experience is a plus but not mandatory.
• GDS systems experience preferred but not mandatory.

Responsibilities

• Handle daily data entry tasks, including processing reservations and communicating with clients, organizations, travel agents, priests, churches, and more.
• Respond promptly to customer inquiries through multiple channels while ensuring excellent service.
• Reconfirm tour and travel arrangements with operators worldwide and airlines to ensure seamless operations.
• Support the sales team with administrative tasks to enhance day-to-day operations.

Skills

Data entry

Customer service

Communication

Organization

GDS experience

Tools

GDS systems

Job description

Exciting opportunity to be part of a International Tour Operator specializing in Catholic Pilgrimages.

206 Tours, a leading Tour Operator with over 39 years of experience, is seeking an Operations Assistant to join our team. This is an in‑office position. The ideal candidate must possess strong computer skills, excellent organizational abilities, and have a passion for providing exceptional customer service!

Responsibilities

• Handle daily data entry tasks, including processing reservations and communicating with clients, organizations, travel agents, priests, churches, and more.
• Respond promptly to customer inquiries through various channels such as phone calls, online chat system, emails, social media, while always ensuring excellent customer service.
• Reconfirm tour and travel arrangements with operators worldwide and airlines to ensure seamless operations.
• Support the sales team with administrative tasks to enhance the overall efficiency of day‑to‑day operations.

Requirements

• Minimum of 5 years professional experience.
• Strong computer skills and proficiency in data entry.
• Exceptional organizational abilities to manage and prioritize multiple tasks effectively.
• Excellent communication skills to engage with clients and stakeholders professionally.
• Attention to detail and accuracy to ensure error‑free data entry and customer communication.
• Previous experience in the travel or hospitality industries or related fields is a plus but not mandatory.
• Previous experience with GDS systems preferred, but not mandatory.

Benefits

• Competitive compensation package, reflecting your skills and dedication.
• Growth opportunities in a company that has been successfully operating for 39 years.
• A supportive and appreciative work environment where your contributions are recognized.
• Health, dental insurance, and SIMPLE IRA match opportunities.
• Potential for occasional travel opportunities.

Important Information

This position is an in‑office role, and applicants must live within a reasonable commuting distance of our office location. Remote positions are not available. This role requires flexibility to ensure team goals are met, including occasional work outside standard hours. Initiative and ownership are core to success and directly impact performance evaluation.

We look forward to welcoming you to the 206 Tours family!