Senior Operations Assistant to Account Manager

206 Tours Inc.; Brentwood (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation package

Health Insurance

Dental Insurance

SIMPLE IRA match opportunities

Growth opportunities

Job summary

A leading international tour operator is seeking an Operations Assistant to manage data entry, engage with clients, and support sales operations. The ideal candidate should have strong organizational skills and at least 5 years of professional experience. This in-office role also offers a competitive compensation package, health benefits, and opportunities for growth. If you are passionate about customer service and dedicated to excellence, apply today and join a company with over 39 years of experience in making pilgrimages memorable.

Qualifications

• Minimum of 5 years professional experience.
• Proficiency in data entry.
• Previous experience in travel or hospitality is a plus.
• Excellent communication skills with clients and stakeholders.
• Experience in travel/hospitality is a plus.
• Experience with GDS systems is a plus.

Responsibilities

• Handle daily data entry tasks, including processing reservations.
• Respond promptly to customer inquiries via various channels.
• Reconfirm tour and travel arrangements with operators.
• Support the sales team with administrative tasks.

Skills

Strong computer skills

Excellent organizational abilities

Attention to detail

Excellent communication skills

Attention to detail

Tools

GDS systems

Job description

Exciting opportunity to be part of a International Tour Operator specializing in Catholic Pilgrimages.

206 Tours, a leading Tour Operator with over 39 years of experience, is seeking an Operations Assistant to join our team. This is an in-office position. The ideal candidate must possess strong computer skills, excellent organizational abilities, and have a passion for providing exceptional customer service!

Responsibilities

• Handle daily data entry tasks, including processing reservations and communicating with clients, organizations, travel agents, priests, churches, and more.
• Respond promptly to customer inquiries through various channels such as phone calls, online chat system, emails, social media, while always ensuring excellent customer service.
• Reconfirm tour and travel arrangements with operators worldwide and airlines to ensure seamless operations.
• Support the sales team with administrative tasks to enhance the overall efficiency of day-to-day operations.

Qualifications

• Minimum of 5 years professional experience.
• Strong computer skills and proficiency in data entry.
• Exceptional organizational abilities to manage and prioritize multiple tasks effectively.
• Excellent communication skills to engage with clients and stakeholders professionally.
• Attention to detail and accuracy to ensure error-free data entry and customer communication.
• Previous experience in the travel or hospitality industries or related fields is a plus but not mandatory.
• Previous experience with GDS systems preferred, but not mandatory.

Benefits

• Competitive compensation package, reflecting your skills and dedication.
• Growth opportunities in a company that has been successfully operating for 39 years.
• A supportive and appreciative work environment where your contributions are recognized.
• Health Insurance, Dental Insurance, and SIMPLE IRA match opportunities
• Potential for occasional travel opportunities.

Please note: This position is an in-office role, and applicants must live within a reasonable commuting distance of our office location.

Remote positions are not available.

This role requires flexibility to ensure team goals are met, including occasional work outside standard hours.

Initiative and ownership are core to success and directly impact performance evaluation.

Ready to embark on a fulfilling journey with 206 Tours? Take the first step and submit your application today!

For more information about our company, please visit www.206tours.com.

We look forward to welcoming you to the 206 Tours family!