Risk Intelligence Analyst

Optum; San Juan (PR); On-site; USD 70,000 - 95,000; Full time

Job summary

Optum is seeking an Intelligence Operations Analyst to provide real-time monitoring and situational awareness within the Global Intelligence Operations (GIO). The role focuses on emerging incidents that could impact personnel, assets, operations, or major activities.

Operating under procedures and escalation protocols, the analyst tracks hazards such as crime, civil unrest, terrorism, and environmental threats to deliver timely updates and context for decision-making.

Qualifications

• 1+ years in security operations, intelligence, or related field.
• Familiarity with OSINT sources, social media monitoring, and SA tools.
• Proficiency with Microsoft Office applications.
• Ability to review large volumes of info quickly and extract actionable details.
• Strong written communication to summarize fast-moving situations.
• Calm, focused, and detail-oriented in high-stress environments.
• Ability to support 24/7 rotational shifts.

Responsibilities

• Conduct real-time, all-source monitoring of global security events to identify incidents and risks with potential company impact.
• Triage alerts and extract relevant details affecting personnel, facilities, or operations.
• Provide initial situational awareness and context for security incidents, including disasters and active threats.
• Draft and disseminate notifications and situational updates per procedures.
• Maintain logs and documentation to support continuity and after-action reviews.
• Collaborate with fusion centers, security partners, and stakeholders for information sharing.
• Support 24/7/365 coverage through rotational shifts.

Skills

OSINT familiarity

Office tools

Written communication

Calm under pressure

Shift-based work

Organizational skills

Situational awareness

Analytical thinking

Team collaboration

Adaptability

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Intelligence Operations Analyst provides real-time monitoring and situational awareness within the Global Intelligence Operations (GIO), focusing on emerging incidents and security developments that could impact company personnel, assets, operations, or major activities.

Operating under established procedures and escalation protocols, the analyst tracks a range of hazards—including crime, civil unrest, terrorism, environmental threats, and public safety events—to deliver timely situational awareness, initial assessments, and reporting that support operational decision-making during routine and crisis situations.

This role supports senior intelligence professionals by ensuring accurate, current information is available for effective incident management and organizational continuity.

Primary Responsibilities:

• Conduct continuous, real-time, all-source monitoring of global security events using open-source intelligence (OSINT), traditional media, and social media platforms to identify incidents and emerging risks with potential company impact
• Triage incoming information and alerts, identifying relevant and actionable details affecting employees, facilities, operations, executive travel, or major corporate activities
• Provide initial situational awareness and preliminary operational context for security incidents, including natural disasters, civil unrest, terrorism, criminal activity, active assailant events, and other disruptive threats
• Draft and disseminate timely incident notifications, flash alerts, and situational updates in accordance with established GIO, CSOC, and Corporate Security procedures
• Maintain heightened monitoring during elevated threat periods, ensuring consistent information escalation on events impacting employee safety, assets, or operational continuity
• Accurately capture and maintain incident logs, alerts, and actions taken during shifts in accordance with established documentation standards to support continuity and after action review
• Collaborate with fusion center personnel, Corporate Security partners, and cross-functional stakeholders to ensure consistent situational awareness and information sharing
• Support rotational shift coverage, including nights, weekends, and holidays, to ensure uninterrupted 24/7/365 global monitoring coverage

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ years of experience in a security operations center, intelligence, emergency management, international relations, or a related field; relevant academic experience or internships may be considered
• Basic familiarity with OSINT sources, social media monitoring, and situational awareness tools
• Proficiency with standard office productivity tools (e.g., Microsoft Office applications)
• Demonstrated ability to rapidly review large volumes of information and identify relevant, time-sensitive, and actionable details
• Proven solid written communication skills with the ability to summarize complex, fast-moving situations clearly and concisely
• Proven ability to remain calm, focused, and detail-oriented in high-tempo or high-stress operational environments
• Proven ability to work effectively within a rotational, shift-based schedule supporting 24/7 operations
• Proven solid organizational skills with the ability to manage multiple tasks and competing priorities simultaneously

Required Skillsets and Competencies

• Situational awareness and attention to detail
• Operational discipline and adherence to defined procedures
• Analytical thinking within established guidelines
• Clear and concise written communication
• Problem solving and sound judgment within defined authority
• Organization, prioritization, and task management
• Team collaboration and information sharing
• Professional adaptability in a fast-paced operational environment

Working Conditions

• In-person role based within the Country Security Operations Center (CSOC)
• Fast-paced, operationally focused environment supporting continuous security monitoring

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.