Travel-Heavy CNC Field Service Engineer

Messer Cutting Systems Inc; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Messer Cutting Systems Inc. in Atlanta, GA is seeking a Field Service Engineer to install, maintain, and repair CNC cutting equipment across North America at customer sites. You will diagnose, repair, and upgrade systems, train customers, and ensure safety protocols and documentation are followed.

The role requires 3+ years of related installation/repair experience, an associates degree in electronics/robotics/automation preferred, and willingness to travel up to 100% to customer sites.

Qualifications

• 3+ years of related experience in comparable machine installation and repair preferred.
• Associate’s Degree in Electronics, Robotics or Automation technologies preferred.

Responsibilities

• Diagnose, repair, install, and perform preventive maintenance of multi-axis CNC equipment at customer sites throughout North America
• Perform machine and software upgrades
• Train customers on the proper use and maintenance of the equipment
• Properly handle 480VAC and conform to related safety procedures
• Interpret mechanical layout drawings, electrical schematics, and bills of materials
• Complete required paperwork on time (e.g., service reports, discrepancy reports, expense reports, etc.) on a timely basis
• Achieve/maintain Customer Survey Satisfaction rating as established by the Service Manager
• Provide technical telephone support, as required
• Conduct final product testing in house, as required
• Conform to OSHA’s safety guidelines and follow proper lockout/tagout procedures
• Requires 95-100% travel, frequently on short notice.

Skills

Plasma cutting

Laser cutting

Oxyfuel cutting

Multi-axis CNC

CAD/CAM software

Electronics troubleshooting

Customer service

Self-motivation

Strong communication

Education

Associate’s Degree in Electronics, Robotics or Automation technologies

Tools

CAD/CAM software

Power tools

Job description

Messer Cutting Systems Inc. in Atlanta, GA is seeking a Field Service Engineer to install, maintain, and repair CNC cutting equipment across North America at customer sites. You will diagnose, repair, and upgrade systems, train customers, and ensure safety protocols and documentation are followed.

The role requires 3+ years of related installation/repair experience, an associates degree in electronics/robotics/automation preferred, and willingness to travel up to 100% to customer sites.