Travel-Focused Reservation Sales Agent

Amtrak; Philadelphia (Philadelphia County); On-site; USD 29,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401K

Rail Pass Privileges

Wellness Programs

Employee Assistance Program

Job summary

Amtrak is seeking a Reservation Sales Agent in Philadelphia to help customers plan journeys, answer travel questions, and find solutions that simplify travel. You will work in a fast-paced call center, researching routes, schedules, fares, destinations, and reservation options by phone across multiple systems.

The role emphasizes a positive, customer-focused approach, empathy, professionalism, and clear communication. Training lasts about seven weeks with six more weeks of on-the-job instruction.

Qualifications

• High school diploma or equivalent.
• Fluency in English, including strong grammar, spelling and punctuation skills.
• Strong oral, written, and interpersonal communication skills.
• Ability to adapt to changing technologies, processes, and customer needs in a dynamic environment.

Responsibilities

• Assist customers by phone, researching routes, schedules, fares, and reservations.
• Provide empathetic, professional service and build customer loyalty.
• Represent Amtrak and ensure accurate documentation of interactions.

Skills

English fluency

Communication skills

Interpersonal skills

Empathy

Patience

Multitasking

Education

High school diploma or equivalent

Tools

Reservation systems

CRM software

Job description

Amtrak is seeking a Reservation Sales Agent in Philadelphia to help customers plan journeys, answer travel questions, and find solutions that simplify travel. You will work in a fast-paced call center, researching routes, schedules, fares, destinations, and reservation options by phone across multiple systems.

The role emphasizes a positive, customer-focused approach, empathy, professionalism, and clear communication. Training lasts about seven weeks with six more weeks of on-the-job instruction.