Travel Field Technician - Coffee Equipment Expert

Groupe SEB USA; Irvine (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with company match

Life Insurance

Paid holidays

Employee discounts

Supportive culture

Job summary

Groupe SEB USA is seeking a Field Service Technician to install, maintain, and troubleshoot professional coffee equipment at customer sites. You will perform preventive maintenance, diagnose issues, and train customers on operation and safety.

This role requires travel, strong problem-solving, and a customer-focused approach. Based in the United States, you will work on-site at client locations, coordinating with the dispatch team and ensuring compliance with safety standards.

Qualifications

• High school diploma or equivalent; associate degree or technical certification preferred.
• Proven experience as a field technician or similar role.
• Strong technical knowledge in relevant industry equipment and software.
• Ability to read and interpret technical manuals and schematics (electrical/hydraulic).
• Proficiency with diagnostic tools and equipment, including a multimeter.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills for interacting with clients and team members.
• Ability to work independently and manage time effectively.
• Valid driver's license and clean driving record.
• Willingness to travel frequently and work flexible hours.
• Physical ability to lift and carry heavy equipment.
• Familiarity with safety protocols and procedures.
• Basic computer skills including Microsoft Office.
• Ability to maintain accurate records and documentation.
• Strong customer service orientation.

Responsibilities

• Install, maintain, and troubleshoot equipment and systems in field locations.
• Ensure proper operation through regular maintenance and repairs.
• Record detailed reports of field service activities.
• Provide support to customers, including coordination of arrival and training.
• Perform quality assurance tests and inspections.
• Follow safety procedures and regulations.
• Perform pre- and post-job equipment inspections.
• Maintain up-to-date maintenance records.
• Troubleshoot and repair systems per manufacturer standards.
• Develop and implement customized preventative maintenance plans.
• Communicate with administration and field service teams.

Skills

Field service experience

Technical knowledge

Read schematics

Diagnostic tools

Problem solving

Client communication

Independent work

Driver's license

Willing to travel

Physical ability

Safety procedures

Microsoft Office

Record keeping

Customer service

Education

High school diploma or equivalent

Associate degree or technical certification

Tools

Microsoft Office Suite

Diagnostic tools

Job description

Groupe SEB USA is seeking a Field Service Technician to install, maintain, and troubleshoot professional coffee equipment at customer sites. You will perform preventive maintenance, diagnose issues, and train customers on operation and safety.

This role requires travel, strong problem-solving, and a customer-focused approach. Based in the United States, you will work on-site at client locations, coordinating with the dispatch team and ensuring compliance with safety standards.