Travel Experience Specialist — Reservations & Solutions

Delta Air Lines, Inc.; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Delta Air Lines, Inc. is seeking Customer Experience Specialists to join our Reservations call center. You will answer calls in a courteous, efficient, and accurate manner while assessing customer needs and offering solutions and additional products.

The role emphasizes listening to, caring for, and connecting with customers to make their travel memorable. The position operates in a fast-paced environment where you will connect with customers, identify issues, and search for resolutions, all

Qualifications

• Specialists must provide high-quality customer interactions.
• Agents will promote travel-related services and partner credit card products.
• Adherence to Delta and DOT compliance requirements.

Responsibilities

• Answer calls in an efficient, courteous, and accurate manner.
• Assess customer needs and offer solutions and additional products.
• Build an experience where customers feel heard, understood, and valued.

Skills

Active listening

Issue ownership

Solution search

Decision making

Attention to detail

Diversity awareness

Job description

Delta Air Lines, Inc. is seeking Customer Experience Specialists to join our Reservations call center. You will answer calls in a courteous, efficient, and accurate manner while assessing customer needs and offering solutions and additional products.

The role emphasizes listening to, caring for, and connecting with customers to make their travel memorable. The position operates in a fast-paced environment where you will connect with customers, identify issues, and search for resolutions, all