Customer Experience Specialist - Cincinnati, OH

Delta Air Lines, Inc.; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Delta Air Lines, Inc. is seeking Customer Experience Specialists to join our Reservations call center. You will answer calls in a courteous, efficient, and accurate manner while assessing customer needs and offering solutions and additional products.

The role emphasizes listening to, caring for, and connecting with customers to make their travel memorable. The position operates in a fast-paced environment where you will connect with customers, identify issues, and search for resolutions, all

Qualifications

• Specialists must provide high-quality customer interactions.
• Agents will promote travel-related services and partner credit card products.
• Adherence to Delta and DOT compliance requirements.

Responsibilities

• Answer calls in an efficient, courteous, and accurate manner.
• Assess customer needs and offer solutions and additional products.
• Build an experience where customers feel heard, understood, and valued.

Skills

Active listening

Issue ownership

Solution search

Decision making

Attention to detail

Diversity awareness

Job description

Delta Air Lines is the most awarded airline for customer satisfaction. We are looking for Customer Experience Specialists to join our high-energy call center environment. As a member of our Reservations team, you will join a performance-based culture and a service and sales-focused team passionate about listening to, caring for, and connecting with customers. In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products. Ideal candidates have the desire to make our customer's travel not only outstanding but memorable.

In our fast-paced environment, you will connect with customers and build an experience where they feel heard, understood, and meaningful, which is accomplished by:

• Actively listening
• Quickly identifying and owning customer issues
• Actively search for solutions to problems
• Making quality decisions
• Attention to detail
• Interacting with a globally diverse group of customers and colleagues

Specialists consistently sell travel-related services and promote credit card vendor partner products.

Specialists must understand and adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements. There are future opportunities to advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues. As Delta continues to offer new ways for our customers to connect with us, Specialists may assist customers via Twitter, Facebook, or other emerging social media platforms. Take a look at Delta’s behind the scenes Customer Experience Specialist Job preview Job preview here.