Destination Services Coordinator

Hopesglobalgetaways; Radford (VA); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Fully remote work

Flexible scheduling

Training resources

Job summary

Hope's Global Getaways is a remote travel planning company that designs destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We hire Destination Services Coordinators to assist clients with vacation options, accommodations, and reservations while delivering excellent customer service.

This role emphasizes research, client communication, and reservation coordination across destinations and travel products.

Qualifications

• Must be at least 18 years old and reside in an allowed region.
• Excellent written and verbal communication.
• Strong planning, organizational and accuracy skills.
• Ability to gather information, evaluate options, and explain services clearly.
• Ability to manage multiple requests and deadlines with minimal supervision.
• Willing to learn reservation software and supplier technology.

Responsibilities

• Work with clients to determine vacation expectations, interests and priorities.
• Collect planning details: dates, locations, spending limits, and accommodation needs.
• Identify destinations and experiences that align with requests.
• Examine lodging, cruise itineraries, vacation packages, transportation, and activities.
• Evaluate supplier offerings and highlight options that meet client requirements.
• Present vacation possibilities and communicate features, inclusions, and conditions.
• Provide guidance throughout the reservation process and coordinate approved services.
• Maintain organized client records, confirmations, schedules, and preferences.
• Track deposit requirements and final payments, and review booking obligations.
• Coordinate follow-up communication and share reservation updates with clients.

Skills

Customer Service

Communication

Organizational Skills

Attention to Detail

Multitasking

Initiative

Self-motivation

Research Skills

Tech Savvy

Time Management

Tools

Reservation Software

Booking Platforms

Microsoft Office

Job description

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

About the Opportunity

We are looking for proactive, detail-oriented individuals who have an interest in destinations, hospitality, and delivering excellent client experiences. As a Destination Services Coordinator, you will assist individuals and families with identifying vacation opportunities, selecting suitable accommodations, and managing the arrangements needed for a well-organized trip.

This role combines destination research, client communication, and reservation coordination. You may assist with beach resorts, all-inclusive vacations, cruises, romantic retreats, family holidays, group experiences, guided tours, and international travel.

Whether you are exploring a new career path or looking for a flexible opportunity, previous travel industry experience is not required. Training and professional resources are available to help you develop the necessary knowledge and skills.

Core Responsibilities

• Work with clients to determine their vacation expectations, interests, and priorities
• Collect essential planning details, including preferred dates, locations, spending limits, and accommodation needs
• Identify destinations and vacation experiences that align with individual requests
• Examine available lodging, cruise itineraries, vacation packages, transportation, and activities
• Evaluate supplier offerings and highlight options that meet client requirements
• Present vacation possibilities and communicate relevant features, inclusions, and conditions
• Provide guidance throughout the vacation selection and reservation process
• Arrange approved services using designated booking systems and supplier platforms
• Review passenger information, travel dates, and reservation details for completeness
• Maintain organized files containing confirmations, schedules, and client preferences
• Keep track of deposit requirements, final payment dates, and other booking obligations
• Coordinate follow-up communication regarding pending decisions and required information
• Share reservation updates and useful preparation details with clients
• Address general inquiries and assist with routine modifications when needed
• Maintain accurate client records and documentation
• Expand knowledge of destinations, supplier products, and industry developments through continued learning

What Makes a Strong Candidate

• Enjoys assisting people and providing attentive customer service
• Communicates professionally through written and verbal channels
• Demonstrates strong planning and organizational abilities
• Pays attention to accuracy when managing important information
• Comfortable gathering information and evaluating different options
• Able to explain vacation services and reservation details clearly
• Capable of managing multiple requests while meeting deadlines
• Takes initiative and follows through on assigned responsibilities
• Works effectively without constant supervision
• Familiar with basic computer applications, email, and online research
• Interested in learning reservation software and supplier technology
• Has dependable internet access and a compatible device
• Willing to participate in training and professional development
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Australia, Spain, Mexico, or another qualifying region

Training & Professional Growth

• Destination research and vacation planning fundamentals
• Understanding client preferences and vacation requirements
• Resort, cruise, tour, and accommodation education
• Supplier booking tools and reservation procedures
• Preparing and presenting vacation recommendations
• Reservation documentation and quality assurance
• Client communication and service management
• Managing booking timelines and follow-up procedures
• Professional certification opportunities
• Ongoing destination and industry education

What This Opportunity Offers

• Fully remote work arrangement
• Flexible scheduling for part-time or full-time participation
• Entry-level friendly with no previous travel experience required
• Training and educational resources to support skill development
• Access to established travel suppliers and professional booking platforms
• Opportunities to strengthen research, communication, customer service, sales, and coordination abilities
• Exposure to a variety of destinations and vacation experiences
• Travel-related discounts and industry benefits where applicable
• Continued professional education and virtual team resources
• Opportunities to expand responsibilities as experience and knowledge grow