Experience Coordination Assistant

Hope’s Global Getaways; Rapid City (SD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible scheduling

Guided onboarding and training support

Access to travel-related discounts

Advancement potential within the team

Job summary

Hopesglobalgetaways is looking for Experience Coordination Assistants to join its remote team. In this role, you'll assist clients with vacation planning requests and coordinate various travel services.

Ideal candidates should possess strong customer service skills, organizational abilities, and be comfortable working independently. The position offers flexible scheduling and remote work opportunities, with comprehensive training and mentorship.

Qualifications

• Strong customer service and communication abilities.
• Ability to stay organized while managing multiple tasks.
• Comfortable working independently in a remote environment.
• Familiarity with basic computer systems and online applications.
• Reliable internet connection and professional communication habits.
• Interest in hospitality or travel coordination.

Responsibilities

• Assist clients with vacation planning requests and travel-related questions.
• Help coordinate hotels, transportation, cruises, tours, and other travel services.
• Review travel availability and pricing through approved booking platforms.
• Organize reservation details and confirmations.
• Provide professional communication through email and phone.

Skills

Customer service

Communication

Organization

Time management

Basic computer skills

Job description

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Position Details

We are currently adding new team members to our growing remote support division and are looking for motivated individuals to join us as Experience Coordination Assistants. In this role, you\'ll help clients through various stages of the travel planning process by organizing trip details, assisting with reservation management, and providing reliable support to help create a smooth overall experience.

This role is a great fit for individuals who enjoy working with people, staying organized, and handling multiple moving pieces in a flexible work-from-home setting. Training, onboarding, and continued guidance are available for all team members, including those without prior travel industry experience.

Main Duties

• Assist clients with vacation planning requests and travel-related questions
• Help coordinate hotels, transportation, cruises, tours, excursions, and other travel services
• Review travel availability and pricing through approved booking and supplier platforms
• Organize reservation details, confirmations, and itinerary information
• Provide professional communication through email, phone, and online messaging systems
• Support schedule revisions, booking updates, and client follow-up needs
• Maintain organized client profiles and accurate documentation within company systems
• Keep up with destination updates, supplier promotions, and travel information
• Attend virtual training sessions, onboarding programs, and development meetings

Ideal Qualifications

• Strong customer service and communication abilities
• Ability to stay organized while managing multiple tasks
• Comfortable working independently in a remote environment
• Familiarity with basic computer systems, email, and online applications
• Reliable internet connection and professional communication habits
• Positive attitude with willingness to learn and grow
• Interest in hospitality, travel coordination, client support, or administrative work
• Must be at least 18 years of age
• Applicants must reside in the U.S., U.K., Mexico, Australia, Spain, or qualified regions

What\'s Included

• Remote work opportunity with flexible scheduling
• Guided onboarding and training support
• Continued mentorship and skill development resources
• Access to supplier platforms, booking systems, and travel tools
• Eligibility for travel-related discounts, perks, and incentive opportunities
• Advancement potential within an expanding remote team