Travel & Expense/Corporate Card Operations Manager

US Bank; Minneapolis (MN); Híbrido; USD 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Healthcare

Life Insurance

Disability insurance

Parental leave

401(k)

Resumo da oferta

U.S. Bank is seeking a Travel & Expense/Corporate Card Operations Manager to lead its reimbursements and card programs with a focus on compliance, efficiency, and stakeholder partnership.

You will manage a team, drive strategic initiatives, and work across CPS, Procurement, HR, and Product teams in a fast-paced environment. A strong background in travel and expense systems is preferred.

Qualificações

• Bachelor's degree or equivalent work experience.
• Typically five or more years of relevant experience in travel, expense, or corporate card operations.
• Experience leading projects and strategic initiatives.

Responsabilidades

• Lead travel, expense, and corporate card operations team and coach staff.
• Manage day-to-day operations supporting reimbursements and programs.
• Ensure quality service, operational effectiveness, and policy compliance.
• Partner with CPS, Procurement, HR, and Product & Strategy teams.
• Oversee card administration, escalations, and controls.
• Drive process improvements and strategic initiatives.
• Lead projects, support system enhancements, and testing.
• Serve as escalation point for complex issues and customers.

Conhecimentos

Project management

Leadership

Stakeholder management

Customer relationship mgmt

Regulatory awareness

Formação académica

Bachelor's degree

Ferramentas

Workday

Access Online

Spend Clarity

JIRA

Descrição da oferta de emprego

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

The Travel & Expense/Corporate Card Operations Manager leads the bank's travel and expense reimbursement program and corporate card administration function. This role is responsible for delivering effective operational support, ensuring compliance with policies and regulations, leading a team, and driving strategy and process improvements across travel, expense, and corporate card programs. Looking for a leader who can balance people management, operational oversight, project leadership, stakeholder partnership, and strategic initiatives in a highly visible, customer-focused environment.

Key Responsibilities

• Lead the travel, expense, and corporate card operations team, including coaching and development of staff.
• Manage team performance, including setting expectations, providing coaching and feedback, and supporting employee development.
• Manage day-to-day operations supporting travel and expense reimbursement and corporate card programs.
• Ensure quality service, operational effectiveness, and compliance with corporate policies and applicable regulations.
• Partner with key stakeholders across Corporate Payment Systems (CPS), Procurement, Human Resources, Internal Fraud, Product & Strategy, and other business partners.
• Oversee corporate card administration, escalations, program support, and operational controls.
• Drive process improvements, strategic initiatives, and operational efficiencies.
• Lead projects, support system enhancements and testing, and participate in the review and recommendation of operational systems and procedures.
• Serve as a key escalation point for complex issues and customer concerns.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically five or more years of relevant experience

Preferred Skills/Experience

• Experience with travel and expense operations and/or corporate card administration
• Experience leading projects and strategic initiatives
• Strong customer relationship management and stakeholder partnership skills
• Thorough knowledge of operational functions, systems, procedures, products, and services supported by the assigned area
• Understanding of applicable Federal and State laws and regulations
• Knowledge of applicable products, programs, financial analysis, and related documentation
• Strong organizational, managerial, project management, and people leadership skills
• Excellent interpersonal, verbal, and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience working across multiple business functions and supporting geographically dispersed teams
• Workday experience preferred
• Experience with Access Online, Spend Clarity, JIRA, or similar systems preferred

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

Equal Opportunity Employer

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more a