Travel Disruption Support Specialist

Zurich Cover-More; Stevens Point (WI); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Zurich Cover-More in Stevens Point, Wisconsin is seeking a customer service professional to provide real-time travel disruption support to policyholders by phone, including rebooking, luggage assistance, and concierge services, with a focus on care and professionalism. The role requires 2+ years of service, strong communication, and multitasking across calls and systems. The company offers a hybrid schedule: 3 days in the office and 2 days from home.

Qualifications

• 2+ years of providing exceptional customer service.
• Excellent written and verbal communication skills.
• Proficient in MS Office while multi-tasking.
• High school diploma or equivalent.

Responsibilities

• Handle inbound calls from policyholders regarding travel emergencies, rebooking, and concierge services.
• Create a positive customer experience over the phone with product knowledge.
• Utilize critical and creative thinking to provide solutions for policyholders.
• Document policyholder interactions while on calls.

Skills

Excellent communication

Customer service

Problem-solving

MS Office proficiency

Multitasking

Education

High school diploma or equivalent

Job description

Zurich Cover-More in Stevens Point, Wisconsin is seeking a customer service professional to provide real-time travel disruption support to policyholders by phone, including rebooking, luggage assistance, and concierge services, with a focus on care and professionalism. The role requires 2+ years of service, strong communication, and multitasking across calls and systems. The company offers a hybrid schedule: 3 days in the office and 2 days from home.