Travel Customer Support Representative

Professional Travel Group; California (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Remote work environment

Flexible scheduling

Entry-level friendly

Training and ongoing resources

Knowledge across hotels, resorts, and

Job summary

Professional Travel Group is seeking motivated individuals for remote customer support focused on vacation planning, travel research, and reservations. No prior travel experience required; training provided.

You will help clients compare options, handle bookings, and organize itineraries while maintaining accurate records. This entry-level role offers flexible scheduling and the chance to develop knowledge across hotels, resorts, cruises, and destinations.

Qualifications

• Strong customer service and communication skills.
• Comfortable researching and comparing information online.
• Ability to work independently in a remote environment.
• Willingness to learn new travel resources and systems.

Responsibilities

• Assist clients with travel-related questions and vacation planning needs.
• Research hotels, resorts, cruises, destinations, and other travel options.
• Help clients compare available options based on preferences and budgets.
• Assist with reservations, booking details, and confirmation information.
• Provide support with reservation updates or changes when needed.
• Communicate important travel information, deadlines, and trip details.
• Research transportation, activities, excursions, and destination information.
• Help organize itineraries and important travel documents.
• Maintain accurate and organized client and reservation information.
• Utilize online travel platforms and supplier resources.
• Provide friendly and professional support throughout the travel planning process.

Skills

Customer service

Communication

Organizational skills

Research online

Remote work

Independence

Tools

Travel platforms

Job description

Are you someone who enjoys helping others, solving problems, and keeping details organized? We are looking for motivated individuals interested in providing customer support while assisting clients with vacation planning, travel research, reservations, and booking details.

This remote opportunity is ideal for someone who communicates well, enjoys working with people, and is comfortable researching information online. Previous travel industry experience is not required, and training and resources are available to help you learn the travel planning and booking process.

What You'll Do

• Assist clients with travel-related questions and vacation planning needs
• Research hotels, resorts, cruises, destinations, and other travel options
• Help clients compare available options based on preferences and budgets
• Assist with reservations, booking details, and confirmation information
• Provide support with reservation updates or changes when needed
• Communicate important travel information, deadlines, and trip details
• Research transportation, activities, excursions, and destination information
• Help organize itineraries and important travel documents
• Maintain accurate and organized client and reservation information
• Utilize online travel platforms and supplier resources
• Provide friendly and professional support throughout the travel planning process

What We're Looking For

• Strong customer service and communication skills
• Friendly, dependable, and professional
• Good organization and attention to detail
• Comfortable researching and comparing information online
• Basic computer and internet proficiency
• Ability to work independently in a remote environment
• Willingness to learn new systems and travel resources
• Ability to communicate clearly and professionally with clients
• Interest in travel, hospitality, vacations, or customer service

No Previous Travel Experience Required

Previous customer service experience is helpful but not required, and previous travel industry experience is not necessary. Training, educational resources, and ongoing support are available to help you learn reservation procedures, travel research, supplier platforms, destination information, and client service fundamentals.

Details

• Remote work environment
• Flexible scheduling
• Entry-level friendly
• Performance-based earnings tied to bookings
• Training and ongoing educational resources
• Opportunities to develop knowledge across hotels, resorts, cruises, vacation packages, and additional areas of travel

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.