Customer Service Representative – Remote

Jbnetworking; Austin (TX); Remote; USD 36,000 - 48,000; Full time

Job summary

Jbnetworking is seeking a friendly Customer Service Representative to assist clients with travel planning in a fully remote role. Training and resources will help you learn travel suppliers, booking systems, destinations, and client support procedures.

Responsibilities include communicating with clients, researching travel options, handling questions and reservations, and maintaining organized client information while staying informed about promotions and policies.

Qualifications

• Strong written and verbal communication skills.
• Customer-focused and professional attitude.
• Strong organizational and time-management skills.
• Comfortable working independently in a remote environment.
• Basic computer and internet proficiency.
• Ability and willingness to learn new online systems and platforms.
• Customer service, hospitality, or travel experience is helpful but not required.
• Strong attention to detail.

Responsibilities

• Communicate with clients to understand their travel needs and preferences
• Research hotels, cruises, resorts, vacation packages, tours, and other travel options
• Assist clients with travel-related questions and reservation details
• Provide professional and timely customer service
• Communicate with travel suppliers when assistance is needed
• Maintain organized client and reservation information
• Follow up with clients regarding upcoming travel and important updates
• Stay informed about destinations, supplier promotions, and travel policies
• Provide support throughout the travel planning process

Skills

Communication

Customer service

Organizational skills

Remote work

Tech literacy

Attention to detail

Learning mindset

Job description

We are seeking a friendly, dependable, and customer-focused Customer Service Representative to assist clients with their travel planning needs. This remote opportunity is ideal for someone who enjoys helping people, communicating with customers, and creating positive service experiences.

No previous travel industry experience is required. Training and ongoing resources are available to help you become familiar with travel suppliers, booking systems, destinations, and client support procedures.

Key Responsibilities

• Communicate with clients to understand their travel needs and preferences
• Research hotels, cruises, resorts, vacation packages, tours, and other travel options
• Assist clients with travel-related questions and reservation details
• Provide professional and timely customer service
• Communicate with travel suppliers when assistance is needed
• Maintain organized client and reservation information
• Follow up with clients regarding upcoming travel and important updates
• Stay informed about destinations, supplier promotions, and travel policies
• Provide support throughout the travel planning process

Qualifications

• Strong written and verbal communication skills
• Customer-focused and professional attitude
• Strong organizational and time-management skills
• Comfortable working independently in a remote environment
• Basic computer and internet proficiency
• Ability and willingness to learn new online systems and platforms
• Customer service, hospitality, or travel experience is helpful but not required
• Strong attention to detail

Why Choose Us?

We believe great customer service starts with great support. You'll have access to resources designed to help you develop your travel industry knowledge while building valuable client-service skills.

• Remote Environment: Perform your responsibilities from a location that works for you
• Flexible Scheduling: Organize your schedule around your availability and client needs
• Training Available: Learn travel platforms, suppliers, destinations, and customer service processes
• No Travel Experience Required: Bring your communication skills and willingness to learn
• Ongoing Support: Access team resources, educational opportunities, and continued guidance
• Supplier Education: Participate in available training from travel suppliers and industry partners
• Professional Growth: Develop skills in customer service, travel planning, organization, and client relations
• Travel Industry Exposure: Expand your knowledge of destinations, travel products, and industry resources