Travel Customer Service Representative

Concentrix; Canton Charter Township (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Concentrix is seeking a Travel Customer Service Rep to support travelers for global brands in a fast-paced contact center. You will handle phone, chat, and email inquiries, manage bookings, changes, and cancellations, and resolve issues with empathy and accuracy.

Using digital tools and travel platforms, you’ll provide solutions, document interactions, and meet performance targets. You’ll collaborate with a diverse team, build expertise in customer experience and travel services, and access

Responsibilities

• Handle phone, chat, and email inquiries from travelers.
• Manage bookings, changes, and cancellations.
• Resolve issues with empathy, accuracy, and timely follow-up.
• Use digital tools and travel platforms to provide solutions and document interactions.

Job description

Concentrix seeks a Travel Customer Service Rep to support travelers for global brands in a fast-paced contact center. You will handle phone, chat, and email inquiries, manage bookings, changes, and cancellations, and resolve issues with empathy and accuracy. Using digital tools and travel platforms, you’ll provide solutions, document interactions, and meet performance targets. You’ll collaborate with a diverse team, build expertise in customer experience and travel services, and access training and growth opportunities in a people-centric, inclusive environment.