Travel Customer Service

Kim Luxe Travel; New York (NY); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Performance bonuses

Commission opportunities

Access to exclusive travel discounts

Job summary

A travel service company is seeking a remote Travel Customer Service Representative to assist clients with travel inquiries, bookings, and support. The ideal candidate should have strong communication skills, a customer-first mindset, and experience in customer service or the travel industry. Responsibilities include managing reservations, providing excellent service, and promoting travel packages. This role offers performance bonuses, professional development, and access to exclusive travel discounts.

Qualifications

• Previous experience in customer service or the travel industry preferred.
• Excellent written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• Ability to multitask in a fast-paced, remote environment.
• Familiarity with travel booking systems is a plus.

Responsibilities

• Provide excellent customer service via phone, email, and chat.
• Assist clients with travel quotes, bookings, payments, and itinerary details.
• Answer questions about destinations, accommodations, and travel options.
• Communicate professionally with vendors, airlines, and tour operators.
• Manage client reservations and resolve any travel-related issues.
• Promote travel packages, upgrades, and special deals.
• Maintain detailed records of client interactions in the CRM system.

Skills

Customer service

Communication skills

Attention to detail

Problem-solving

Multitasking

Tools

CRM systems

Job description

At Kim Luxe Travel, we specialize in creating customized, luxury, and budget-friendly travel experiences for clients around the world. We’re passionate about helping travelers turn their dream vacations into reality — and we’re growing our team of dedicated professionals who love travel as much as we do.

Position Overview

We’re seeking an enthusiastic Travel Customer Service Representative to join our remote team. In this role, you’ll assist clients with their travel inquiries, bookings, and post-travel support. The ideal candidate has strong communication skills, a customer-first mindset, and a genuine interest in travel planning.

Key Responsibilities

Provide excellent customer service via phone, email, and chat.

Assist clients with travel quotes, bookings, payments, and itinerary details.

Answer questions about destinations, accommodations, and travel options.

Communicate professionally with vendors, airlines, and tour operators.

Manage client reservations and resolve any travel-related issues.

Promote travel packages, upgrades, and special deals.

Maintain detailed records of client interactions in the CRM system.

Qualifications

Previous experience in customer service or the travel industry preferred.

Excellent written and verbal communication skills.

Strong attention to detail and problem-solving abilities.

Ability to multitask in a fast-paced, remote environment.

Familiarity with travel booking systems (preferred but not required).

Passion for travel and helping others plan unforgettable trips.

What We Offer

Performance bonuses and commission opportunities.

Training and professional development in the travel industry.

Access to exclusive travel discounts and perks.