Travel Customer Service

Kim Luxe Travel; Miami (FL); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fully remote position

Flexible hours

Training and ongoing support

Career growth opportunities

Access to travel benefits

Collaborative team culture

Job summary

A dynamic travel agency is seeking a Travel Customer Service professional to support clients before, during, and after their trips. This fully remote role involves delivering outstanding customer care, managing travel-related requests, and ensuring a smooth experience for travelers. Ideal candidates are passionate about travel, possess strong communication skills, and have a customer-first mindset. Perks include flexible hours, training support, and access to travel benefits.

Qualifications

• Experience in customer service is a plus, preferably in travel, tourism, or hospitality.
• Comfortable handling multiple requests simultaneously.
• Passionate about travel and helping clients.
• Tech-savvy and quick to adapt to new systems and tools.
• Passionate about travel and helping clients enjoy seamless experiences.

Responsibilities

• Communicate with clients through email, phone, and messaging platforms.
• Manage booking updates, itinerary changes, and cancellations.
• Share accurate information regarding destinations and agency procedures.
• Proactively check in with clients to confirm details and address concerns.
• Resolve issues efficiently while maintaining a positive approach.

Skills

Strong communication skills

Customer-first mindset

Tech-savvy

Well-organized

Reliable

Education

High School Diploma or equivalent

Tools

Email tools

Booking/MIS systems

CRM software

Job description

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel‑related requests, and ensuring a smooth and stress‑free experience for every traveler.

Key Responsibilities

• Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
• Manage booking updates, itinerary changes, cancellations, and special travel needs
• Share clear and accurate information regarding destinations, travel requirements, and agency procedures
• Proactively check in with clients to confirm details and address any concerns
• Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

• A strong communicator with a customer‑first mindset
• Experienced in customer service (travel, tourism, or hospitality experience is a plus)
• Well‑organized, reliable, and comfortable handling multiple requests at once
• Tech‑savvy and able to adapt quickly to new systems and tools
• Passionate about travel and helping clients enjoy seamless experiences

Perks

• Fully remote position with flexible hours
• Training and ongoing support to help you succeed
• Career growth opportunities within a growing travel agency
• Access to travel benefits and exclusive industry discounts
• A collaborative and supportive team culture